Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leah Yahola

Minneapolis,MN

Summary

Dynamic Front End Customer Service Manager at Cub Foods, adept at enhancing customer satisfaction through effective problem-solving and staff training. Proven ability to build relationships and adapt quickly in fast-paced environments.

Professional in customer service management with strong leadership and problem-solving skills. Known for fostering team collaboration and delivering results consistently. Adept at handling dynamic environments and ensuring customer satisfaction through effective communication and strategic planning. Reliable, adaptable, and skilled in conflict resolution, staff training, and performance optimization.

Overview

11
11
years of professional experience

Work History

Front End Customer Service Manager

Cub Foods/Jerry's Food
Minneapolis, MN
04.2022 - 06.2025
  • Assisted customers with inquiries and resolved issues efficiently.
  • Collaborated with team members to enhance customer service processes.
  • Supported the training of new staff on customer service protocols.
  • Maintained accurate records of customer interactions and feedback.
  • Adapted quickly to changing policies and procedures in a fast-paced environment.
  • Provided input on improving service delivery based on customer feedback.

Crew Member

5guys
Minneapolis, MN
10.2018 - 04.2019
  • Provided exceptional customer service to enhance guest experiences and foster loyalty.
  • Collaborated with team members to maintain cleanliness and organization in service areas.
  • Operated cash register accurately, processing transactions efficiently while handling customer inquiries.
  • Assisted in training new crew members on operational procedures and safety standards.

Crew Member

Wendy's
Minneapolis, MN
08.2016 - 03.2017

My job was to take orders from the customers efficiently, to complete the orders in a timely efficiently, also to close the restaurant and clean the kitchen area when closed.

  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.

Front Desk

Anishinabe Wakiagun
Minneapolis, MN
04.2014 - 10.2015
  • provided direct service to residents who lived within the compound
  • assisted with giving mail, meal times, and on occasion helped with meds
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Education

No Degree - Human Services

Takoda Institute
Minneapolis, MN
09-2014

GED -

Takoda Institute
Minneapolis, MN
01-2014

Skills

  • Customer satisfaction
  • Staff training and development
  • Delegation and supervision
  • Brand representation
  • Problem-solving skills
  • Time management
  • Listening skills
  • Relationship building and management

Timeline

Front End Customer Service Manager

Cub Foods/Jerry's Food
04.2022 - 06.2025

Crew Member

5guys
10.2018 - 04.2019

Crew Member

Wendy's
08.2016 - 03.2017

Front Desk

Anishinabe Wakiagun
04.2014 - 10.2015

No Degree - Human Services

Takoda Institute

GED -

Takoda Institute
Leah Yahola