Leaha Cady
Frisco
Summary
Front desk receptionist with proven problem-solving skills and expertise in staff training. Experienced in managing guest relations and enhancing client flow. Committed to improving service delivery and increasing client satisfaction. Dedicated front desk receptionist with exceptional customer service skills. Proven ability to enhance guest experiences through effective conflict resolution and attention to detail.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
The Lash Lounge
Frisco
11.2022 - 11.2023
- Managed check-in and check-out processes, overseeing reservations and payments for seamless guest experiences.
- Promptly resolved guest inquiries and conflict resolution with outstanding customer service skills.
- Built strong relationships with guests, enhancing overall satisfaction throughout their visits.
- Trained new staff on procedures, compliance, and performance strategies to ensure consistent service quality.
- Scheduled appointments and coordinated patient flow to enhance salon efficiency.
Front Desk Receptionist
Ignyte Yoga
Frisco
07.2022 - 10.2022
- Coordinated appointment scheduling and confirmed class reservations, optimizing client flow.
- Addressed inquiries via phone and email with professionalism and promptness, ensuring client satisfaction.
- Facilitated membership sign-ups and account updates, improving client engagement.
- Welcomed clients upon arrival at yoga studio, ensuring a positive first impression.
Education
High School Diploma -
Sycamore High School
Cincinnati, OHCosmetology
Ogle School
Dallas, TXSkills
- Customer service
- Attention to detail
- Time management
- Problem solving
- Conflict resolution
- Reservation management
- Staff training
- Appointment scheduling
Accomplishments
Honor Award Recipient - YMCA Camp Ernst
Selected by staff (top 2% of participants) for exemplary leadership, integrity, and positive contribution to the community.
Selected by staff (top 2% of participants) for exemplary leadership, integrity, and positive contribution to the community.
Timeline
Front Desk Receptionist
The Lash Lounge
11.2022 - 11.2023
Front Desk Receptionist
Ignyte Yoga
07.2022 - 10.2022
High School Diploma -
Sycamore High School
Cosmetology
Ogle School