Leah Mae Payne
Burlington,NJ
Summary
Accomplished and certified Pharmacy Technician with over 3 years of experience in retail pharmacy environments for major national chains.
Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals.
Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs.
Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to [Company]. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
Carefirst Specialty Pharmacy
08.2021 - Current
- Collected co-payments or full payments from customers.
- Developed and implemented improvements to pharmacy organization system.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Managed opening and closing duties for pharmacy.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Counted and labeled prescriptions with correct item and quantity.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Reviewed and verified customer information and insurance provider information.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Counted, measured, and compounded medications following standard procedures.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Coordinated verification and filling of more than [Number] daily prescriptions in high-volume [Type] pharmacy environment.
- Counted, measured and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Customer Service Representative
Amazon
07.2019 - 08.2021
- Created and maintained detailed database to develop promotional sales.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Increased efficiency and team productivity by promoting operational best practices.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed and updated databases to handle customer data.
- Managed timely and effective replacement of damaged or missing products.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Trained new personnel regarding company operations, policies and services.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Trained staff on operating procedures and company services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
No Degree - Medical Insurance Billing
Penn Foster Career School
Scranton, PA12.2023
Associate of Science - Pharmacy Technology
New Jersey City University
Jersey City, NJ09.2022
High School Diploma -
Digos City National High School
Digos City Philippines05.2005
Skills
- Administrative Support
- Prescription Pricing
- Fitness Improvements
- Records Preparation
- Customer Satisfaction
- Critical Thinking
- Assisting Pharmacists
- Equipment Cleaning and Maintenance
- Medication Dispensation
- Ordering and Stocking Medications
- Verifying Orders
- Quality Control
- Drug Storage Procedures
Timeline
Pharmacy Technician
Carefirst Specialty Pharmacy
08.2021 - Current
Customer Service Representative
Amazon
07.2019 - 08.2021
No Degree - Medical Insurance Billing
Penn Foster Career School
Associate of Science - Pharmacy Technology
New Jersey City University
High School Diploma -
Digos City National High School
Similar Profiles
VANESSA L. HATCHERVANESSA L. HATCHER
Certified Pharmacy Technician CPhT, Registered Pharmacy Technician RPhT, Tech Support Specialist, Coordinator/ Chemo Admin / Buyer at Specialty Pharmacy, NorthBay HealthCare Cancer Center Oncology/ Specialty PharmacyCertified Pharmacy Technician CPhT, Registered Pharmacy Technician RPhT, Tech Support Specialist, Coordinator/ Chemo Admin / Buyer at Specialty Pharmacy, NorthBay HealthCare Cancer Center Oncology/ Specialty Pharmacy
Felicia PickettFelicia Pickett
LPHT at Diplomat Specialty Pharmacy/Optum SpecialtyLPHT at Diplomat Specialty Pharmacy/Optum Specialty
SINATH HASSINATH HAS
Clinical Pharmacist at Walgreens Pharmacy Specialty PharmacyClinical Pharmacist at Walgreens Pharmacy Specialty Pharmacy
Gabriel FerrantoGabriel Ferranto
Oiler/ Greaser at Gold Bond Building ProductsOiler/ Greaser at Gold Bond Building Products
Ann Marie EiringAnn Marie Eiring
Pre-op/PACU Nurse at New Jersey Surgery CenterPre-op/PACU Nurse at New Jersey Surgery Center