Leah Snipes
San Antonio,TX
Summary
Developed strong interpersonal and problem-solving skills in fast-paced hospitality environment. Proven ability to enhance guest satisfaction and manage diverse needs effectively. Seeking to apply these transferrable skills in new field, contributing to positive and productive workplace.
Overview
4
4
years of professional experience
Work History
Guest Experience Specialist
SouthTown 101
San Antonio , Texas
09.2024 - Current
- Built rapport with diverse clientele, adapting to individual preferences—essential in guiding potential renters.
- Seamlessly managed high-volume service, akin to handling multiple property tours and inquiries.
- Resolved customer concerns on the spot, demonstrating strong conflict resolution and negotiation.
- Ensured presentation and ambiance, similar to preparing model units for showing.
- Developed strong relationships with guests, fostering loyalty and repeat business through attentive service and genuine care.
Cashier and Customer Service Associate
LaMadeliene Cafe
San Antonio , Texas
06.2022 - 08.2024
- Provided warm, attentive customer service as a cashier, ensuring each guest had a positive and efficient dining experience.
- Accurately handled cash and digital transactions, maintaining precise register balancing at the end of each shift.
- Took and entered food and beverage orders efficiently, upselling complementary items to enhance guest satisfaction.
- Maintained a clean, organized front counter and dining area, ensuring a welcoming ambiance.
- Collaborated seamlessly with kitchen staff and management, ensuring timely service and a consistent guest experience.
Education
Business Administration And Management
Texas State University
San Marcos, TX 05.2001 -
Skills
Guest relations
Complaint handling
Exceptional communication
Feedback collection
Financial transactions
Timeline
Guest Experience Specialist
SouthTown 101
09.2024 - Current
Cashier and Customer Service Associate
LaMadeliene Cafe
06.2022 - 08.2024
Business Administration And Management
Texas State University
05.2001 -