Leaira M Whittington
Woodland Hills
Summary
Driven and customer-focused Property Leasing Agent with over 4 years of experience in leasing and managing residential properties. Adept at exceeding leasing goals, delivering outstanding customer service, and cultivating strong tenant relationships. Possesses a deep understanding of property management software, local real estate markets, and Fair Housing regulations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Leasing Manager
AMC
10.2023 - 01.2025
- Leads daily team meetings to uphold AMC Employee Promise and Team Vision Statement and outlines priorities for the day in coordinance with Maintenance Supervisor
- Walks the property daily to ensure curb appeal and to prepare the market window
- Performs excellent telephone and presentation sales skills and delivers exceptional customer service while handling prospective residents; including a property tour and follow up
- Works with Community Manager and AMC approved screening company to process rental applications
- Prepares or reviews leases and move-in packets and coordinates move-in process with new resident
- Coordinates resident events with the intention of maximum participation and high resident retention
- Understands target market of community by outlining marketing goals, preparing regular market surveys, communicating with and shopping surrounding communities, and managing advertising and promotions in conjunction with the marketing team
- Prepares move-out paperwork on vacating residents and inspects vacant apartments with Service Director to determine any damages and schedule turnover maintenance required
- Maintains thorough, organized, up-to-date and accurate resident files as well as renovation information input in MRI
- Handles all monthly administrative tasks including but not limited to: collecting and posting rent, scanning bank deposits, preparing three day notices to pay rent or quit, supervising eviction proceedings, processing lease renewals and increases and reviewing financial budgets
- Negotiates contracts, manages vendor performance, codes, approves and ensures vendor bills are submitted and paid on time through accounting system
Leasing Agent
AMC
08.2020 - 09.2023
- Provide administrative support to Senior Real Estate Agents, including scheduling appointments and managing client communications
- Assist in preparing marketing materials for property listings and open houses
- Conduct market research to identify leads and investment opportunities
- Maintain and update property listings on multiple real estate platforms
- Conduct property tours and highlight features and benefits to prospective tenants
- Manage tenant applications, screening processes, and leasing agreements while ensuring compliance with Fair Housing laws
- Develop and execute marketing strategies to attract tenants through online listings, social media campaigns, and community events
- Successfully leased over 150 residential units within a single year, achieving a 95% occupancy rate
- Consistently met or exceeded monthly leasing goals
Education
High School -
Golden Valley High School
01.2020
Skills
- Property Leasing and Sales
- Tenant Relations and Conflict Resolution
- Customer Service Excellence
- Real Estate Marketing and Market Analysis
- Lease Negotiations and Legal Compliance
- Property Management Software Proficiency
- Fair Housing Laws Knowledge
- Time Management and Organization
Certification
- California Realty Training
- Xcel Solutions
- Certified Apartment Leasing Specialist
Leadership Experience
- Spearheaded initiatives to improve tenant satisfaction, resulting in a 20% increase in positive feedback scores.
- Trained and mentored junior leasing agents, fostering team success and professional growth.
- Designed and implemented a streamlined tenant application process, reducing turnaround time by 15%.
Timeline
Leasing Manager
AMC
10.2023 - 01.2025
Leasing Agent
AMC
08.2020 - 09.2023
High School -
Golden Valley High School
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