Leaira M Whittington
Woodland Hills
Summary
Driven and customer-focused Property Leasing Agent with over 4 years of experience in leasing and managing residential properties. Adept at exceeding leasing goals, delivering outstanding customer service, and cultivating strong tenant relationships. Possesses a deep understanding of property management software, local real estate markets, and Fair Housing regulations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Leasing Manager
AMC
10.2023 - 01.2025
- Leads daily team meetings to uphold AMC Employee Promise and Team Vision Statement and outlines priorities for the day in coordinance with Maintenance Supervisor
- Walks the property daily to ensure curb appeal and to prepare the market window
- Performs excellent telephone and presentation sales skills and delivers exceptional customer service while handling prospective residents; including a property tour and follow up
- Works with Community Manager and AMC approved screening company to process rental applications
- Prepares or reviews leases and move-in packets and coordinates move-in process with new resident
- Coordinates resident events with the intention of maximum participation and high resident retention
- Understands target market of community by outlining marketing goals, preparing regular market surveys, communicating with and shopping surrounding communities, and managing advertising and promotions in conjunction with the marketing team
- Prepares move-out paperwork on vacating residents and inspects vacant apartments with Service Director to determine any damages and schedule turnover maintenance required
- Maintains thorough, organized, up-to-date and accurate resident files as well as renovation information input in MRI
- Handles all monthly administrative tasks including but not limited to: collecting and posting rent, scanning bank deposits, preparing three day notices to pay rent or quit, supervising eviction proceedings, processing lease renewals and increases and reviewing financial budgets
- Negotiates contracts, manages vendor performance, codes, approves and ensures vendor bills are submitted and paid on time through accounting system
Leasing Agent
AMC
08.2020 - 09.2023
- Provide administrative support to Senior Real Estate Agents, including scheduling appointments and managing client communications
- Assist in preparing marketing materials for property listings and open houses
- Conduct market research to identify leads and investment opportunities
- Maintain and update property listings on multiple real estate platforms
- Conduct property tours and highlight features and benefits to prospective tenants
- Manage tenant applications, screening processes, and leasing agreements while ensuring compliance with Fair Housing laws
- Develop and execute marketing strategies to attract tenants through online listings, social media campaigns, and community events
- Successfully leased over 150 residential units within a single year, achieving a 95% occupancy rate
- Consistently met or exceeded monthly leasing goals
Education
High School -
Golden Valley High School
01.2020
Skills
- Property Leasing and Sales
- Tenant Relations and Conflict Resolution
- Customer Service Excellence
- Real Estate Marketing and Market Analysis
- Lease Negotiations and Legal Compliance
- Property Management Software Proficiency
- Fair Housing Laws Knowledge
- Time Management and Organization
Certification
- California Realty Training
- Xcel Solutions
- Certified Apartment Leasing Specialist
Leadership Experience
- Spearheaded initiatives to improve tenant satisfaction, resulting in a 20% increase in positive feedback scores.
- Trained and mentored junior leasing agents, fostering team success and professional growth.
- Designed and implemented a streamlined tenant application process, reducing turnaround time by 15%.
Timeline
Leasing Manager
AMC
10.2023 - 01.2025
Leasing Agent
AMC
08.2020 - 09.2023
High School -
Golden Valley High School
Similar Profiles
Christopher Demeza RomeroChristopher Demeza Romero
Crew Member at AMCCrew Member at AMC
Cristopher gomezCristopher gomez
Usher at AMCUsher at AMC
Britney WhiteBritney White
Mortgage Loan Closer at AMCMortgage Loan Closer at AMC