Summary
Overview
Work History
Education
Skills
Timeline
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Leana Baksh

Kissimmee,FL

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Assistant Manager

AYR Wellness Inc
02.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established team priorities, maintained schedules and monitored performance.

Office Manager

Baksh Painting
06.2015 - 08.2022
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Managed office operations while scheduling appointments for department managers.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Guest Service Representative

Walt Disney World
04.2017 - 08.2017
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Created welcoming and comfortable environment for guests.

Volunteer

Give Kids The World
05.2015 - 08.2017
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Tutored at various competency levels to help people with reading, math and writing skills.
  • Represented organization positively and professionally while providing community with much-needed services.

Education

Bachelor of Science - Health Services Administration

University of Central Florida
Orlando, FL
07.2020

Skills

  • Monetary Transactions
  • Reporting
  • Plan Projects
  • Operational Efficiency and Safety
  • Time Management
  • Staff Training

Timeline

Assistant Manager

AYR Wellness Inc
02.2021 - Current

Guest Service Representative

Walt Disney World
04.2017 - 08.2017

Office Manager

Baksh Painting
06.2015 - 08.2022

Volunteer

Give Kids The World
05.2015 - 08.2017

Bachelor of Science - Health Services Administration

University of Central Florida

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Leana Baksh