Leandra Coutain
Fort Lauderdale,United States
Summary
Resourceful and experienced worker with proven track record of providing exceptional customer service in fast-paced environments. Handles multiple projects simultaneously with a high degree of accuracy. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Dicks Sporting Goods
02.2019 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, timekeeping, and preparing crucial documents.
- Oversee employee records and files; includes time & attendance records, employment documentation etc
- Monitor the store communication systems, and track the activities related to store assignments.
Sales Floor Supervisor
Dicks Sporting Goods
06.2017 - 03.2019
- Boosted sales performance by implementing effective floor management strategies and staff training programs.
- Enhanced customer satisfaction with personalized service and prompt issue resolution.
- Streamlined inventory management for increased product availability and reduced stock discrepancies.
Sales Associate
Saks Fifth Avenue OFF 5th
06.2016 - 02.2017
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Associate of Arts - Business Administration And Management
Broward College
Fort Lauderdale, FL09.2024
High School Diploma -
Blanche Ely High School
Pompano Beach, FL06.2015
Skills
- Filing
- Customer Service
- Workflow Optimization
- Data Entry
- Supervising Staff
- Critical Thinking
- Microsoft Office Suite
Timeline
Administrative Assistant
Dicks Sporting Goods
02.2019 - Current
Sales Floor Supervisor
Dicks Sporting Goods
06.2017 - 03.2019
Sales Associate
Saks Fifth Avenue OFF 5th
06.2016 - 02.2017
Associate of Arts - Business Administration And Management
Broward College
High School Diploma -
Blanche Ely High School