LeAnn Carey
668 Burks Branch Rd Shelbyville
Summary
Dynamic professional with a proven track record at Southern States Cooperative, excelling in customer service and sales processes. Demonstrated ability to enhance customer satisfaction and resolve complaints with exceptional communication skills. Skilled in customer order management and fostering client relations, contributing to significant improvements in customer engagement and satisfaction. Trust worthy with sensitive information and remains professional with customers and their accounts.
Overview
30
30
years of professional experience
Work History
Sales & Merchant Associate
Southern States Cooperative
11.2021 - Current
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Utilized excellent communication skills to resolve customer complaints promptly and professionally.
- Opening and closing store,cash draw, and making bank deposits, as well as being a key holder.
- Analyzed customer data to identify trends and anticipate customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Collecting and processing payments, billing out, creating invoices for payment.
- Setting up accounts for new customers
Paraprofessional
Shelby County Public Schools
09.1995 - 07.2021
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
- Improved classroom management with development of behavior modification plans.
- Contributed to development of Individualized Education Programs (IEPs), tailoring education to student needs.
- Provided one-on-one support to students with special needs, fostering supportive learning environment.
- Took part in professional development workshops to boost skills.
- Enforced rules and instructions to maintain discipline.
Education
Associate of Arts - Education
Jefferson Community And Technical College
Shelbyville, KY05-2015
Skills
- Customer order management
- Customer service
- Contract management
- Account servicing
- Direct sales
- Time management
- Attention to detail
- Effective communication
- Sales processes
- Client relations
- Self motivation
Timeline
Sales & Merchant Associate
Southern States Cooperative
11.2021 - Current
Paraprofessional
Shelby County Public Schools
09.1995 - 07.2021
Associate of Arts - Education
Jefferson Community And Technical College
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