Born and raised in Houston, Texas. I completed my undergraduate education at Texas State University in San Marcos, Texas. Eat 'em cats! I moved back to Houston to be closer to my family and grow some branches for my roots.
Providing application assistance for state benefits, ensuring HIPAA compliance by protecting client information, verifying, and accurately entering client data. Educating clients on state benefits programs, referrals to resources in the community, client follow ups. Utilizing state databases to identify client cases, assisting with document procurement, and utilizing administrative documents.
Assist the staff in answering calls to the hotline. Interns conduct the initial pre-screen for Coordinated Assessments. Engaging, building rapport, and assessing client needs. Providing crisis counseling and making appropriate referrals. Also assisting in completing applications for local or state benefits and resources.
Data entry proficiency with attention to detail
Computer literacy
Proficiency in Microsoft Suite
Ability to transcribe efficiently
Professional correspondence
HIPAA compliance
Solutions oriented
Collaborator
Customer Service
Hazmin Martinez
hazmin@sunriseaustin.org
(512) 905-4744
Cassie Smith
cs1572@txstate.edu
(512) 245-8479
Crystal Eloisa
(713) 591-6251