Leann Nguyen

Providing application assistance for state benefits, ensuring HIPAA compliance by protecting client information, verifying, and accurately entering client data. Educating clients on state benefits programs, referrals to resources in the community, client follow ups. Utilizing state databases to identify client cases, assisting with document procurement, and utilizing administrative documents.

Assist the staff in answering calls to the hotline. Interns conduct the initial pre-screen for Coordinated Assessments. Engaging, building rapport, and assessing client needs. Providing crisis counseling and making appropriate referrals. Also assisting in completing applications for local or state benefits and resources.