Leann Shelley
Human Resources Assistant
Gainesville,FL
Summary
Well-qualified candidate with proven success in improving operations and solving problems. Organized and dependable employee successful at managing multiple priorities with a positive attitude. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to maintain a full-time position and to leverage training and experience to take on new professional challenges.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Human Resources Assistant
Santa Fe College
Gainesville , FL
01.2023 - Current
- Delivered friendly assistance to inquiring applicants, new hires, employees, and students on various topics.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Coordinated itineraries and scheduled appointments for human resources staff.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Answered and redirected incoming phone calls for office.
- Assisted with creating employee handbooks and manuals.
- Responded to employee inquiries regarding benefits and other HR topics.
- Participated in recruitment and selection process for new hires.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Created job descriptions on boards for vacant jobs.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Assisted on high emotion cases between multiple parties.
Front Desk Receptionist
RLW Realty
Umatilla, FL
06.2022 - 01.2023
- Greeted guests at front desk and engaged in pleasant conversations.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors.
- Compiled information from files and research to satisfy information requests.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Venue Manager
Sunset Ranch
Umatilla, FL
06.2022 - 01.2023
- Maintained accurate notes of changes and requests for each event and ascertained allocation.
- Supervised events from start to finish using effective crowd control methods.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Assisted with public relations by participating in community events, which helped to draw in new business and patrons.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
Restaurant Manager
The Melting Pot Restaurants Inc.
Tallahassee, FL
03.2021 - 05.2022
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Maximized quality assurance by completing frequent line checks.
- Motivated staff to perform at peak efficiency and quality.
Server and Bartender
The Melting Pot Restaurants Inc.
Tallahassee, FL
09.2020 - 05.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as date night packages and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
High School Diploma -
Trenton High School
Trenton, FL 08.2016 - 05.2020
A.A. - Psychology
Tallahassee Community College
Tallahassee, FL 08.2020 - 05.2021
Skills
HR policies
Effective planning
Problem solving
Scheduling
Monitoring
Administrative support
Office administration
Conflict management
Critical Thinking
Multitasking
Basic analytics
Strong communication
Timeline
Human Resources Assistant
Santa Fe College
01.2023 - Current
Front Desk Receptionist
RLW Realty
06.2022 - 01.2023
Venue Manager
Sunset Ranch
06.2022 - 01.2023
Restaurant Manager
The Melting Pot Restaurants Inc.
03.2021 - 05.2022
Server and Bartender
The Melting Pot Restaurants Inc.
09.2020 - 05.2022
A.A. - Psychology
Tallahassee Community College
08.2020 - 05.2021
High School Diploma -
Trenton High School
08.2016 - 05.2020