LEANN SMALTZ
Summary
Retail professional skilled in driving customer satisfaction and enhancing store operations. Demonstrates adaptability in fast-paced environments and a strong commitment to team collaboration.Seeking entry-level opportunities to enhance abilities while contributing to personal and company growth.
Overview
16
16
years of professional experience
Work History
Barista
Starbucks
Greenville
08.2015 - Current
- Crafted beverages to deliver exceptional customer experiences at Starbucks.
- Managed transactions efficiently to ensure smooth service operations.
- Provided outstanding customer service, fostering positive interactions with patrons.
- Maintained cleanliness and organization of store environment to enhance ambiance.
Retail Sales Leader
Torrid
Spartanburg
02.2025 - 09.2025
- Supported store management in daily operations to enhance customer experience.
- Assisted with opening and closing store while managing cash transactions.
- Maintained merchandise presentation to drive sales and improve visual appeal.
- Acted as manager on duty during absence of store management, ensuring operational continuity.
Retail Sales Associate
Banner's Hallmark
Concord
09.2023 - 01.2025
- Delivered exceptional customer service to enhance shopping experience.
- Greeted customers and identified needs to provide tailored product recommendations.
- Processed sales transactions efficiently at the register.
- Maintained organized and visually appealing sales floor through effective restocking and display management.
CS (Culinary Specialist)
United States Navy - USN
Pearl Harbor
10.2013 - 06.2015
- Managed and operated Navy messes and living quarters to ensure personnel received quality meals and housing.
- Oversaw all food service operations, including menu planning and supply ordering.
- Prepared and served meals while maintaining accurate financial records.
- Enhanced morale by providing high-quality food and comfortable living environments.
Cashier-Cook
Burger King
Valparaiso
02.2011 - 06.2013
- Delivered friendly and efficient service to guests by taking orders and processing payments.
- Prepared and packaged food and beverages following company standards.
- Maintained clean and organized restaurant environment, including dining areas, restrooms, and exterior spaces.
- Assisted with unloading and stocking inventory items to ensure availability.
- Collaborated with team members and managers to support smooth restaurant operations.
Insurance Telemarketer
Dan Bizik Statefarm
Portage
11.2010 - 02.2011
- Initiated first job opportunity through teacher's professional connections.
- Maintained detailed records of customer interactions and feedback.
- Conducted outreach to clients regarding insurance interest and scheduled follow-ups with agents.
- Gained initial workforce experience while balancing high school responsibilities.
- Conducted outbound calls to potential clients for insurance products.
Education
Associate in Applied Science - Human Services Technology
College of The Albemarle
Elizabeth City, NC12-2020
High School Diploma -
Portage High School
Portage, IN06-2013
Skills
- Product Knowledge
- Detail Oriented
- Customer Service
- Adaptability
- Cashier and POS Knowledge
- Active Listener
- Time Management
- Problem-Solving and Critical Thinking skills
- Teamwork
- Microsoft Office Knowledge
- Organizational Skills
- Communication
Timeline
Retail Sales Leader
Torrid
02.2025 - 09.2025
Retail Sales Associate
Banner's Hallmark
09.2023 - 01.2025
Barista
Starbucks
08.2015 - Current
CS (Culinary Specialist)
United States Navy - USN
10.2013 - 06.2015
Cashier-Cook
Burger King
02.2011 - 06.2013
Insurance Telemarketer
Dan Bizik Statefarm
11.2010 - 02.2011
Associate in Applied Science - Human Services Technology
College of The Albemarle
High School Diploma -
Portage High School