Leann Wilcox
Meridian,ID
Summary
Dedicated Shift Leader promotes quality assurance, issue resolution and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.
Overview
2
2
years of professional experience
Work History
Shift Leader
Crumbl Cookies
Meridian, ID
10.2023 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Assisted in training new employees on shift operations.
- Measured out ingredients accurately to ensure consistent product quality.
- Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
- Placed orders for additional supplies when necessary based on production needs.
- Followed food safety guidelines while preparing all food items.
- Rotated stock as needed to keep freshness intact.
Night Manager
Chip Cookies
Meridian, ID
01.2023 - 10.2023
- Ensured compliance with local laws and regulations related to health, safety, or other areas.
- Provided training for new night shift personnel on proper use of equipment and safety protocols.
- Supervised the daily operations of the bakery, including production, staffing, scheduling and inventory management.
- Trained and managed a team of bakers to ensure quality control and efficiency of production.
- Evaluated staff performance on a regular basis to ensure consistent results.
- Implemented changes in production methods based on customer feedback.
Education
GED -
Idaho Ged
Skills
- Customer Service Management
- Equipment Troubleshooting
- Production Scheduling
- Operations Support
- Customer service focus
- Problem solving
- Time management
References
References available upon request.
Timeline
Shift Leader
Crumbl Cookies
10.2023 - Current
Night Manager
Chip Cookies
01.2023 - 10.2023
GED -
Idaho Ged