LEANNA COLEMAN
Milwaukee,WI
Summary
Dynamic and outgoing professional with a proven track record at Champs Sports Bar and Grill, excelling in customer service and conflict resolution. Mastered menu memorization and sales techniques, enhancing guest experiences and fostering strong relationships. Trained new staff, demonstrating exceptional leadership and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Server
Champs Sports Bar and Grill
Lake Geneva, WI
05.2022 - Current
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
- Resolved customer complaints and inquiries in a timely manner
- Trained new bartenders on drink preparation and upselling techniques.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
Bartender
Champs Sports Bar and Grill
Lake Geneva, WI
05.2022 - Current
- Developed strong working relationships with customers and staff
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor
- Handled cash drawer accurately throughout shift including opening and closing out register each day
- Maintained an organized and clean work environment, ensuring all customer areas were properly stocked with supplies
- Trained new staff on proper bartending techniques including mixing drinks, pouring beer, stocking liquor shelves and handling cash transactions
Hostess
Privato
Williams Bay
11.2021 - 04.2022
- Greeted guests and gathered information to seat groups or place on waitlist
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests
- Escorted guests to seating area, furnished menus and highlighted daily specials
Expo Runner
Oakfire Grill
Lake Geneva, WI
05.2019 - 08.2021
- Provided customer service assistance to guests who had questions or needed help navigating the venue.
- Garnished dishes and beverages to serve visually appealing menu items.
- Maintained cleanliness of expo hallways, bathrooms, and common areas.
- Communicated effectively with event staff to ensure a smooth flow of operations during the expo.
Education
Associate of Business Administration - Marketing and Economics
University of Wisconsin-Milwaukee
Milwaukee WI05-2027
Skills
- Menu memorization
- Table Bussing
- Safe food handling
- Conflict resolution
- Strong Work Ethic
- Exceptional customer service
- Sales Techniques
- Strong multitasking
- Outgoing Personality
- Clear and effective communication
- Positive and professional
Affiliations
- Part of the Club Volleyball team at University of Wisconsin-Milwaukee
Timeline
Server
Champs Sports Bar and Grill
05.2022 - Current
Bartender
Champs Sports Bar and Grill
05.2022 - Current
Hostess
Privato
11.2021 - 04.2022
Expo Runner
Oakfire Grill
05.2019 - 08.2021
Associate of Business Administration - Marketing and Economics
University of Wisconsin-Milwaukee
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