Leanna Colosimo
Grafton,OH
Summary
Dedicated professional with experience in operations and customer service. Skilled in managing client accounts, ensuring accurate documentation, and fostering strong relationships. Eager to leverage expertise to enhance operational efficiency and client satisfaction. Experienced in administrative support, documentation, and deadline management, committed to improving operational workflows and client engagement.
Overview
11
11
years of professional experience
Work History
Operations Associate
Equity Trust Company
Westlake, OH
08.2023 - Current
- Streamlined operational workflows to enhance efficiency and reduce processing times.
- Assisted in managing client accounts by ensuring accurate documentation and timely communication.
- Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Bank Teller
PNC Bank
North Ridgeville, OH
10.2022 - 06.2023
- Processed customer transactions accurately and efficiently, ensuring high levels of service satisfaction.
- Managed cash drawer operations, maintaining balanced accounts and adhering to security protocols.
- Assisted customers with inquiries regarding account balances, loan options, and banking services.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Bakery Sales Associate
Buehler's Fresh Foods
Medina, OH
09.2019 - 07.2022
- Managed daily bakery operations, ensuring product quality and freshness.
- Trained and mentored new associates on sales techniques and customer service standards.
- Developed promotional displays to enhance product visibility and drive sales.
- Assisted customers in selecting products, providing knowledgeable recommendations.
Dispatcher
Sherwin-Williams - Corporate Office
Cleveland, OH
09.2017 - 05.2019
- Coordinated logistics between distribution centers and customers to ensure timely delivery of products.
- Managed incoming orders using ERP software, optimizing workflow and minimizing errors.
- Developed efficient routing plans to enhance delivery schedules and reduce operational costs.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Science Teacher
Mapleton Public Schools
Ashland, OH
08.2015 - 06.2017
- Developed and implemented engaging lesson plans aligned with curriculum standards.
- Facilitated student-centered learning through innovative teaching methodologies and technology integration.
- Assessed student performance and provided targeted feedback to enhance academic growth.
- Collaborated with colleagues to design interdisciplinary projects that foster critical thinking skills.
Education
Master of Arts - Education
University of Akron
Akron, OH05-2011
Bachelor of Arts - Chemistry
University of Akron
Akron, OH08-2002
Skills
- Customer service
- Deadline management
- Relationship building
- Scheduling
- Administrative support
- Workload prioritization
- Issue researching and resolution
- Documentation and recordkeeping
- Mail management
- Verbal and written communication
- Attention to detail
- CRM software and Microsoft Office
Timeline
Operations Associate
Equity Trust Company
08.2023 - Current
Bank Teller
PNC Bank
10.2022 - 06.2023
Bakery Sales Associate
Buehler's Fresh Foods
09.2019 - 07.2022
Dispatcher
Sherwin-Williams - Corporate Office
09.2017 - 05.2019
Science Teacher
Mapleton Public Schools
08.2015 - 06.2017
Master of Arts - Education
University of Akron
Bachelor of Arts - Chemistry
University of Akron