Leanna Morley
Summary
Highly-motivated employee with desire to educate, protect and care for customers with integrity. Strong work ethic and ability to take on new challenges. Proficient at working effectively, unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Koorsen Fire & Security
Columbus, OH
10.2022 - Current
- Welcoming customers and all other visitors into the office with upbeat, positive personality while maintaining security of building and safety of staff. Customer product pick up, walk in inspection services, deliveries, etc.
- Answered phones to provide callers with high level of customer service. A top scorer of graded calls throughout the local branch and company! Knowledge to handle requests and to direct to appropriate personnel if needed.
- Supported territory account managers directly with entering new and retained contracts, product sales and maintaining up to date records of customer account information.
- Educated in reviewing completed inspections and repair service tickets to provide customers with accurate billing and reports. Including creating manual quarterly bills for key accounts.
- Monitor third party customer portals for customers and key accounts that require specialized invoice/report submitting and service requests.
- Effective communication with customers, coworkers, technicians, supervisors and managers.
Bartender, Shift Leader, Certified Trainer
Bonefish Grill
Dublin, OH
08.2016 - Current
- Engaging with guests while delivering a polished causl dining experience including hand crafted cocktails, signature entrees and seasonal specials.
- Knowledgeable in common allergens, ingredients and subsitutions available.
- Distributing pay to tipped employees and preparing nightly deposit.
- Ability to build customer loyalty with friendly, professional interactions, attention to detail and consistent products.
Licensed Customer Service Representative
Allstate Insurance Company
Dublin, OH
02.2020 - 10.2022
- Managed leads and distributed to sales staff to grow business.
- Organized lost business by spreadsheet to follow up with customers as rates fluctuate.
- Protected customers by reviewing policies semi-annually to make sure coverages best fit customer current needs.
- Cared for customers by entering claims during accidents/damage and dispatching roadside assistance
Education
Associate in Fine Arts - Music Education
Wright State University
Dayton, OH05-2010
High School Diploma - College Prep
Central Crossing High School
Grove City, OH05-2008
Skills
- Relationship Management
- Client Relationship Building
- Client Onboarding
- Regulatory Compliance
- Cross-functional collaboration
- Account Development
- Brand Management
- Customer Satisfaction/Retention
- Collections Expertise
- Trade Requirements
- Partnership Development
- Adaptability
Timeline
Administrative Assistant
Koorsen Fire & Security
10.2022 - Current
Licensed Customer Service Representative
Allstate Insurance Company
02.2020 - 10.2022
Bartender, Shift Leader, Certified Trainer
Bonefish Grill
08.2016 - Current
Associate in Fine Arts - Music Education
Wright State University
High School Diploma - College Prep
Central Crossing High School