Leanna Neal
Dallas
Summary
Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
33
33
years of professional experience
Work History
Inside Sales Representative
Bell & McCoy
Farmer Branch
06.2023 - Current
- Delivered superior customer support to improve account retention rate.
- Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.
- Assisted in the development of sales materials, including brochures and online content.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Solicited feedback from customers on product features and service levels.
- Conducted cold calls to generate new business leads.
- Listened to customer needs to identify and recommend best products and services.
- Recruited, hired and trained new hires to optimize profitability.
- Initiated sales correspondence, preparing and presenting professional bids to customers.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Participated in trade shows and conventions to generate leads.
- Established relationships with key decision makers at target companies.
- Provided feedback to the product development team on customer needs and market demand.
- Liaised between outside sales representatives and accounts to optimize customer service.
- Reset store displays for special events and seasonal merchandise changes.
- Replenished and arranged items to maintain appearance.
- Researched customer needs and preferences to identify opportunities for new business.
- Followed up on pending orders and inquiries in a timely manner.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Created and submitted detailed sales reports and forecasts to management.
- Assisted in resolving customer complaints in a prompt manner.
- Monitored competitor activities and recommended changes accordingly.
- Ensured compliance with all applicable laws and regulations related to selling practices.
- Developed and implemented strategies to increase sales volume.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Expedited customer orders for quick delivery and to promote satisfaction.
- Generated leads through cold calling potential clients.
- Collaborated with the marketing team to identify and pursue new sales leads and opportunities.
- Prepared weekly reports summarizing sales activities, forecasts and performance metrics.
Inside Sales Representative
Jdmartin
Farmer Branch
05.2016 - 02.2023
- Reset store displays for special events and seasonal merchandise changes.
- Contacted new and existing customers to discuss product and service solutions.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Prepared detailed sales reports for management review.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Provided feedback to the product development team on customer needs and market demand.
- Conducted daily cold calls and emails to potential clients to generate new sales opportunities.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Prepared and delivered sales presentations to customers and stakeholders.
- Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.
- Developed and maintained relationships with key customers to ensure customer satisfaction.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed and implemented strategies to increase sales volume.
- Followed up on pending orders and inquiries in a timely manner.
- Collaborated with team members to determine strategic sales approaches.
- Monitored competitor activities and recommended changes accordingly.
- Monitored market trends and competitor activity to adjust sales strategies accordingly.
- Implemented sales promotions and discounts in collaboration with the marketing department.
- Contributed ideas for improving internal processes related to sales operations.
- Responded promptly to customer inquiries and resolved issues to ensure customer satisfaction.
- Maintained and updated customer database with contact details and sales interaction history.
- Reached and exceeded monthly sales targets through effective sales strategies and techniques.
- Generated leads through cold calling potential clients.
- Replenished and arranged items to maintain appearance.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
Lighting & Gear Quotation Specialist
Graybar Electric
Dallas
02.2016 - 08.2017
- Developed and updated cost estimates by documenting relevant information into jobs in internal database.
- Prepared accurate quotations based on customer requirements and company policies.
- Reviewed customer orders to determine appropriate pricing and discounts.
- Provided exceptional customer service by responding promptly to inquiries and resolving issues quickly.
- Provided technical support for product inquiries related to quotations as needed.
- Identified areas where cost savings could be achieved through improved processes or better negotiation techniques.
- Updated and maintained database of suppliers and contractors.
- Consulted with clients, vendors or architects to make estimates and resolve conflicts.
- Reviewed material and labor costs to help make build-or-buy decisions.
- Maintained records of all issued quotes for future reference.
- Worked closely with other departments such as logistics, finance, accounting, marketing, and engineering in order to resolve any issues related to the quotation process.
- Communicated with clients and teammates to gather information regarding project budgets, schedules and objectives and optimize plans.
- Performed administrative tasks such as filing documents, updating databases, and preparing correspondence.
- Verified product availability, delivery times, and shipping costs prior to submitting quotes.
- Researched cost of raw materials, labor, and other production costs for final quote calculations.
- Reconciled accounts receivable statements for accuracy prior to issuing payments.
- Conducted periodic reviews of existing purchase orders to ensure compliance with terms and conditions specified in the original quote.
- Conducted studies to determine data regarding standard hour and related costs.
- Developed long-term relationships with customers by providing exceptional customer service.
- Investigated discrepancies between actual invoices and original quotes when necessary.
- Analyzed competitor pricing strategies in order to adjust quotes accordingly.
- Processed credit applications from new customers in accordance with established procedures.
- Assessed cost-effectiveness of products or services, tracking costs relative to bids as work progressed.
- Monitored costs with implementation of long-term systems and procedures for tracking and reporting on data.
- Created reports summarizing weekly sales activity, including number of quotes issued and revenue generated from them.
- Maintained confidentiality of client and prospective client information, protecting individual interests and business partnerships.
- Attended trade shows and conferences to stay current on market trends in order to provide competitive pricing options.
- Analyzed project mandatories, scope and available resources to devise timelines and communicate with client on deliverable deadlines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Achieved cost-savings by developing functional solutions to problems.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted testing of software and systems to ensure quality and reliability.
Inside Sales Representative
Burrus & Matthews
Ira
09.2006 - 05.2015
- Delivered superior customer support to improve account retention rate.
- Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.
- Assisted in the development of sales materials, including brochures and online content.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Leveraged computer system to input customer orders and pricing information.
- Conducted cold calls to generate new business leads.
- Coordinated with logistics team to ensure timely delivery of products to customers.
- Listened to customer needs to identify and recommend best products and services.
- Recruited, hired and trained new hires to optimize profitability.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Participated in trade shows and conventions to generate leads.
- Established relationships with key decision makers at target companies.
- Provided feedback to the product development team on customer needs and market demand.
- Liaised between outside sales representatives and accounts to optimize customer service.
- Reset store displays for special events and seasonal merchandise changes.
- Replenished and arranged items to maintain appearance.
- Researched customer needs and preferences to identify opportunities for new business.
- Followed up on pending orders and inquiries in a timely manner.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Monitored competitor activities and recommended changes accordingly.
- Expedited customer orders for quick delivery and to promote satisfaction.
- Generated leads through cold calling potential clients.
- Collaborated with the marketing team to identify and pursue new sales leads and opportunities.
- Prepared weekly reports summarizing sales activities, forecasts and performance metrics.
- Monitored market trends and competitor activity to adjust sales strategies accordingly.
- Provided training sessions for new employees on company policies, procedures and best practices.
- Maintained and updated customer database with contact details and sales interaction history.
- Developed and maintained strong relationships with existing clients to ensure repeat business.
- Took inbound calls on headset, promoting products and services to secure new accounts.
- Maintained detailed account records and contact logs to facilitate sales process.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Reached and exceeded monthly sales targets through effective sales strategies and techniques.
- Operated register, handled cash and processed credit card transactions.
- Responded promptly to customer inquiries and resolved issues to ensure customer satisfaction.
- Maintained detailed records of customer interactions, orders and account status updates.
Inside Sales Representative
Bell & McCoy
Farmer Branch
05.1992 - 01.1996
- Delivered superior customer support to improve account retention rate.
- Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.
- Assisted in the development of sales materials, including brochures and online content.
- Inside sales i. The Lighying and Electrical industries.
- Lighting lay out, engineer drawings, poles ect...
- Electrical industry pull engineer drawings and figure out what the contractor needs.
- Very friendly, love working and helping customer, i have alo been in this industry for over 30 years
- I handle quotes, order, drawings.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Coordinated with logistics team to ensure timely delivery of products to customers.
- Listened to customer needs to identify and recommend best products and services.
- Recruited, hired and trained new hires to optimize profitability.
- Initiated sales correspondence, preparing and presenting professional bids to customers.
- Participated in trade shows and conventions to generate leads.
- Liaised between outside sales representatives and accounts to optimize customer service.
- Monitored competitor activities and recommended changes accordingly.
- Developed and implemented strategies to increase sales volume.
- Generated leads through cold calling potential clients.
- Prepared weekly reports summarizing sales activities, forecasts and performance metrics.
- Reset store displays for special events and seasonal merchandise changes.
- Contacted new and existing customers to discuss product and service solutions.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Prepared detailed sales reports for management review.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Provided feedback to the product development team on customer needs and market demand.
- Conducted daily cold calls and emails to potential clients to generate new sales opportunities.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Prepared and delivered sales presentations to customers and stakeholders.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Collaborated with team members to determine strategic sales approaches.
- Followed up on pending orders and inquiries in a timely manner.
- Monitored market trends and competitor activity to adjust sales strategies accordingly.
- Implemented sales promotions and discounts in collaboration with the marketing department.
- Contributed ideas for improving internal processes related to sales operations.
- Responded promptly to customer inquiries and resolved issues to ensure customer satisfaction.
- Maintained and updated customer database with contact details and sales interaction history.
- Reached and exceeded monthly sales targets through effective sales strategies and techniques.
- Replenished and arranged items to maintain appearance.
- Conducted market research to identify selling possibilities and evaluate customer needs.
Education
Bachelor of Accounting - Accounting
Midwestern State University
Wichita Falls, TX06-1994
High School Diploma -
Duncanville High School
Duncanville, TX06-1991
Timeline
Inside Sales Representative
Bell & McCoy
06.2023 - Current
Inside Sales Representative
Jdmartin
05.2016 - 02.2023
Lighting & Gear Quotation Specialist
Graybar Electric
02.2016 - 08.2017
Inside Sales Representative
Burrus & Matthews
09.2006 - 05.2015
Inside Sales Representative
Bell & McCoy
05.1992 - 01.1996
Bachelor of Accounting - Accounting
Midwestern State University
High School Diploma -
Duncanville High School