Leanna Perez
Somerville,MA
Overview
9
9
years of professional experience
1
1
Certification
Work History
Floor Team Leader
Ayr Wellness
05.2024 - Current
- Serving Recreational Cannabis to the community following MA compliances and guidelines.
- Creating an open and safe environment for customers to ask questions and gain knowledge on certain strains, effects, and overall cannabis knowledge.
- Connecting with customers at point of sale, ensuring full confidence in their purchase and encouraging to share feedback on experience.
- Overseeing colleagues and assisting with discount codes when necessary.
- Opening and Closing the Dispensary; Preparing marketing material and store goals for the day, cash handling and ordering, counting registers, sending Daily Closing Reports to Management.
- Fulfilling orders in back of house, restocking product using Dutchie Backoffice when necessary and assisting on deliveries when needed.
- Assisting with daily schedule planning, hourly sales reports and displaying marketing materials on the sales floor.
Team Leader
The Goods
10.2022 - 03.2024
- Welcoming and checking in all customers following MA guidelines and practices.
- Engaging with customers providing them with an assisted shopping experience, educating customers on cannabis knowledge such as effects and best suited methods of consumption.
- Rotating through daily positions based on needs of the store.
- Processing product deliveries and receiving inventory through METRIC and Dutchie Back-office; inputting testing and package dates, creation of new SKU’s, menu catalog and pricing.
- Maintaining knowledge of all new and existing products on menu to better suit customers needs.
- Providing educational material and resources to all customers.
- Prepare and fulfill online and in store orders using Dutchie, following a counting procedure of products to maintain updated inventory.
- Package and label products following labeling outline.
- Accurately cash out sale in POS following terminal protocol.
- Assisting in start of day/end of night closing procedures in inventory and front of house.
- Communicating with managers on products, customer feedback and inventory products to fulfill menu.
- Maintaining a clean, compliant and safe store environment.
Customer Service Team Leader
Wegmans Food Markets
Medford, MA
01.2021 - 10.2022
- Providing incredible customer service while handling customers stores concerns, refunds and suggestions.
- Processing refunds, lottery tickets and donations.
- Managing and developing members of the team and delivering performance feedback.
- Scheduling hours based on company forecasting and hourly needs.
- Suggesting new procedures to improve customer service.
- Training new customer service employees.
- Maintaining cleanliness of work environment following simplification processes.
- Assisting Front End with cashier overrides, daily front end functions and daily planning.
- Scheduling team meetings to discuss improvements and suggestions within work environment.
- Collaborating with upper management to improve work environment for employees and customers.
Front End Supervisor
Stop and Shop Supermarket
Somerville, MA
03.2017 - 01.2021
- Providing a welcoming and friendly service center.
- Assigning employees to daily tasks such as cashiering, monitoring self-service and other services.
- Solving customers issues on sales and discounts within the store.
- Answering customer calls and questions and directing stores concerns to upper management.
- Handling Cash Office Operations; Balancing register tills and providing change.
- Providing customers with additional services such as Western Union and Lottery.
- Handling cashier operations accurately and efficiently.
- Ensuring correct sale prices on products through price accuracies.
- Stocking shelves and rotating merchandise based on sell by date.
- Connecting with all departments to ensure great quality and freshness of products.
Education
High school or equivalent - undefined
Somerville High School
Somerville, MA05.2019
Skills
- Team Management
- Effective Communication
- Employee Training
- Strategic Planning
- Time Management
- Conflict Resolution
- Schedule Management
Certification
- Driver's License January 2025 to February 2030
- TIPS Certified February 2021 to February 2024
Additional Information
Authorized to work in the US for any employer
Timeline
Floor Team Leader
Ayr Wellness
05.2024 - Current
Team Leader
The Goods
10.2022 - 03.2024
Customer Service Team Leader
Wegmans Food Markets
01.2021 - 10.2022
Front End Supervisor
Stop and Shop Supermarket
03.2017 - 01.2021
High school or equivalent - undefined
Somerville High School