Leanna Selander
New American Funding
Colorado Springs,CO
20
years of professional experience
Innovative leader with over 20 years of experience in branch management and team development. Known for cultivating strong relationships, implementing effective training programs, and driving operational improvements that boost performance and profitability.
Work History
Producing Branch Manager
4 Months- Coordinated loan origination processes, enhancing efficiency and client satisfaction.
- Managed branch performance metrics, identifying areas for operational improvement.
- Oversaw daily branch operations, ensuring compliance with company policies and regulations.
- Developed training materials for new staff, promoting knowledge retention and skill development.
- Implemented marketing strategies to increase local market presence and engagement.
- Facilitated communication between underwriting and processing teams to streamline workflows.
- Reviewed loan applications for accuracy, ensuring timely approvals and processing.
Producing Branch Manager
19 Years 10 Months- Managed branch budget effectively while balancing revenue generation with expense controls.
- Provided ongoing coaching and mentoring to team members for professional development and career advancement opportunities.
- Cultivated relationships with real estate agents to generate referral business opportunities.
- Coordinated community outreach events to raise brand awareness and generate new business leads.
- Ensured compliance with all federal, state, and local regulations governing mortgage lending activities within the branch.
- Navigated complex financial situations with borrowers by offering tailored solutions that met their unique needs.
- Managed a diverse team of professionals, fostering an environment of teamwork and open communication.
- Streamlined branch operations to improve efficiency, reducing overall operational costs.
- Assisted in recruitment efforts to attract top talent for various roles within the branch office.
- Maintained high levels of customer satisfaction through proactive communication and efficient problem resolution.
- Collaborated with upper management to develop strategic plans for overall company growth.
- Developed and maintained a healthy pipeline of business by consistently prospecting for new clients and referral sources.
- Implemented effective staff training programs for improved customer service and employee retention.
Education
Associate of Applied Science - Medical Technology
Skills
Loan origination
Branch operations
Process improvement
Client relationship management
Industry expertise
Staff training and development
Customer service
Excellent work ethic
Timeline
Producing Branch Manager
New American Funding
04.2026 - CurrentRead More
Producing Branch Manager
Mortgage Solutions Financial
06.2006 - 04.2026Read More
Intellitec Medical Institute
Associate of Applied Science from Medical Technology
Read More