Leanna Tucker
Fort Payne,United States
Summary
Dynamic professional with extensive experience at Cole Surgical Arts, excelling in customer relations and telephone skills. Proven ability to manage medical records efficiently while ensuring HIPAA compliance. Recognized for exceptional organization and attention to detail, consistently enhancing patient satisfaction and streamlining operations.
Overview
9
9
years of professional experience
Work History
Receptionist
Cole Surgical Arts
Fort Payne, USA
03.2019 - Current
- Greeted visitors warmly and ensured they had a positive experience.
- Handled cash and credit card payments with accuracy.
- Answered phones professionally in accordance with organizational protocols.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Displayed pleasant and professional voice and demeanor, positively representing organization.
- Assisted in resolving customer complaints and disputes.
Medical Records Clerk
Dekalb Regional Medical
Fort Payne, USA
01.2017 - 02.2019
- Retrieved requested medical records in a timely manner while maintaining confidentiality of protected health information.
- Maintained up-to-date knowledge of HIPAA regulations related to the protection of PHI.
- Scanned documents into electronic health record system utilizing scanning software.
- Answered records-related questions to provide good customer service to patients.
- Demonstrated expertise in organizing, filing, and retrieving patient records accurately and efficiently.
- Retrieved patient medical records for physicians, technicians and other medical personnel.
Education
High School Diploma -
Greater Johnstown Vo Tech
PennsylvaniaSkills
- Telephone skills
- Organization skills
- Appointment scheduling
- Customer/Client relations
- Verbal and written communication
- Data entry
- Time management
- Attention to detail
Timeline
Receptionist
Cole Surgical Arts
03.2019 - Current
Medical Records Clerk
Dekalb Regional Medical
01.2017 - 02.2019
High School Diploma -
Greater Johnstown Vo Tech