Leanne Brown
Lauderdale Lakes,FL
Summary
Dedicated and customer-focused professional with over 2 years of experience in providing exceptional customer service in fast-paced call center environments. Proven ability to handle customer inquiries, resolve complaints, and provide technical support with efficiency and empathy. Strong communicator with a thorough understanding of product/service knowledge and a commitment to enhancing customer satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
IBEX Global (Jamaica)
St.Ann , Jamaica
2020.12 - 2022.04
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Warehouse Assistant
Noranda Aluminum
Discovery Bay , Jamaica
2019.06 - 2019.09
- Received and processed incoming orders, ensuring accuracy of information.
- Reported any damaged items or discrepancies in shipments to supervisor immediately.
- Ensured compliance with company policies regarding proper storage of hazardous materials.
- Organized materials on pallets according to size, weight, and type of item.
Office Assistant
Runaway Bay Heart College of Hospitality Service
Runaway Bay , Jamaica
2017.06 - 2017.08
- Answered phone calls and directed them to appropriate personnel.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
Education
BBA - Accounting And Human Resource Management
University of Technology
Jamaica 2022-07
High School Diploma -
York Castle High School
Brown Town, Jamaica2018-07
Skills
- Time Management
- Problem-Solving
- Attention to Detail
- Customer Service
- Excellent team player
- Self-Motivated and Disciplined
- Good communication skills
Affiliations
- Engage in beach clean up activities
- Engage in community development activities
Accomplishments
- Students Leader Vice President in community college
- Student treasurer in high school
- Student monitor in high school
Timeline
Customer Service Representative
IBEX Global (Jamaica)
2020.12 - 2022.04
Warehouse Assistant
Noranda Aluminum
2019.06 - 2019.09
Office Assistant
Runaway Bay Heart College of Hospitality Service
2017.06 - 2017.08
BBA - Accounting And Human Resource Management
University of Technology
High School Diploma -
York Castle High School
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