LEANNE R. MERVES
Lake Saint Louis,MO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Director of National Accounts
Transaction Data Systems
09.2022 - 07.2023
- Lead a dynamic, remote team’s portfolio of 20 million annual reoccurring revenue.
- Provided oversight on 200 client account's pharmacy software needs throughout the client life cycle.
- Retained 8 million in annual reoccurring revenue in At-Risk client pipeline by providing proactive outreaches to clients.
- Renegotiated contracts with expiring accounts to continue relationships with current company clients.
- Efficiently resolved sales, service and account issues to maximize customer satisfaction.
- Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
- Provided analytical rationale to identify, develop and implement activities within allocated account base.
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
Manager of Regional Accounts
Transaction Data Systems
03.2022 - 09.2022
- Lead a dynamic, remote team that provided account management support to clients in South and NE.
- Communicated by phone, email and traveled for face to face contact for assigned accounts.
- Liaised between parent company and clients.
- Utilized customer relationship management systems to document client interactions.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Executive Account Partner
Transaction Data Systems
12.2019 - 03.2022
- Cultivated meaningful relationships with assigned accounts.
- Served as brand ambassador for existing and new products.
- Developed customize project plans for accounts’ business priorities.
- Collaborated with our support team to ensure SLAs are met.
- Assisted in new product development requests between client and our product team.
- Communicated value of TDS to promote upsell opportunities.
- Managed At-Risk client pipeline to ensure clients are retained.
Immediate Solutions Supervisor
Chubb
01.2015 - 12.2019
- Managed, motivated, and drove results of a team of individuals through positive communication and feedback in a fast paced and continually changing environment.
- Ensured high levels of customer service amongst staff.
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Improved overall progress through working closely with staff members and streamlining processes.
- Implemented corrective actions to fix root causes of various issues.
- Worked closely with senior leadership to complete projects and solve complex issues on strict schedules and budgets.
Education
Bachelor of Agricultural Science - Hotel & Restaurant Management
University of Missouri
Columbia, MOSkills
- Client Relationship-Building
- Business growth and retention
- Interpersonal Communication Skills
- Contract Renewals
- Customer Support
- Customer Relationship Management
Accomplishments
- Reliable, trusted leader
- Sales Experience
- Proven change champion
- Management, Remote team
- Problem solver
- Solution driven
Timeline
Director of National Accounts
Transaction Data Systems
09.2022 - 07.2023
Manager of Regional Accounts
Transaction Data Systems
03.2022 - 09.2022
Executive Account Partner
Transaction Data Systems
12.2019 - 03.2022
Immediate Solutions Supervisor
Chubb
01.2015 - 12.2019
Bachelor of Agricultural Science - Hotel & Restaurant Management
University of Missouri
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