Leanza Shina
Detroit
Summary
fast forward can get things done at an efficient pace. I’ve done a lot of front desk and cashier work and I’ve done a lot of customer experience with answering phone calls answering people’s questions.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
athletic club
05.2024 - 01.2025
- Scheduled appointments for personal training and group classes efficiently.
- Informed members about club services, membership options, and promotions to enhance engagement.
- Collaborated with housekeeping and maintenance staff to promptly address and resolve building and room issues.
- Greeted members and guests with a friendly and professional demeanor.
cashier
marshall’s
Farmington Hills
10.2022 - 12.2023
- Processed customer transactions efficiently and accurately at a retail location.
- Welcomed customers and provided information on products and services to enhance their shopping experience.
- Processed returns and exchanges in compliance with store policies to ensure customer satisfaction.
- Managed inventory levels by restocking shelves during shifts.
Education
Bachelor of Science -
Wayne State University
Detroit, MI12-2027
Skills
- Front desk operations
- Appointment scheduling
- Payment processing
- Customer service
- Organizational skills
- Team collaboration
- Communication skills
- Conflict resolution
- Problem solving
Timeline
Front Desk Receptionist
athletic club
05.2024 - 01.2025
cashier
marshall’s
10.2022 - 12.2023
Bachelor of Science -
Wayne State University