Lea R. McLaughlin
Westminster,MA
Summary
Experienced Receptionist skilled in customer service and office administration. Expertise in conflict resolution and appointment scheduling fosters a welcoming client environment. Strong organizational and multitasking abilities ensure smooth front office operations and enhanced customer satisfaction.
Overview
5
5
years of professional experience
Work History
Receptionist
Dellaria Salon
Acton, MA
02.2026 - Current
- Greeted clients warmly upon arrival, fostering a welcoming atmosphere that encouraged repeat visits.
- Answered phone calls promptly, scheduling appointments effectively to maximize client satisfaction.
- Coordinated client appointments by scheduling and confirming dates and times, ensuring optimal service flow.
- Managed salon reception area, ensuring cleanliness and organization at all times.
- Assisted clients with product inquiries and provided tailored recommendations.
- Collaborated with stylists to ensure smooth client transitions between services.
- Handled client feedback professionally, addressing concerns promptly and courteously.
Barista
Mountainside Cafe & Bakery
Princeton, Massachusetts
02.2025 - 02.2026
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared and served a variety of coffee beverages to customers.
- Assisted customers with menu selections and provided product recommendations.
- Interacted with customers to provide assistance and enhance their experience. to create a welcoming atmosphere in the cafe.
- Maintained cleanliness and organization of the cafe and bakery areas.
- Handled cash transactions accurately at the point of sale.
- Collaborated with team members to ensure efficient service during peak hours.
- Monitored inventory levels and communicated supply needs to management.
- Maintained calm demeanor during high-volume periods and special events.
Barista
Identity Coffee Company
Fitchburg, Massachusetts
06.2024 - 02.2025
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Engaged customers to foster a welcoming cafe atmosphere, enhancing overall customer experience.
- Delivered prompt and professional responses to customer inquiries, ensuring satisfaction and loyalty.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Maintained composure during high-volume shifts and special events, supporting team efficiency and customer satisfaction.
- Operated cash registers to process customer payments.
Extended Day Program Staff
Westminster MA Elementary School
Ashburnham, Massachusetts
10.2021 - 05.2024
Education
Certificate - Esthetician
Spa Tech Institute
Westborough, MA11-2025
High School Diploma -
Oakmont Regional High School
Westminster, MA05-2024
Skills
- Appointment scheduling
- Customer service
- Telephone skills
- Office administration
- Documentation and reporting
- Cash handling
- Inventory management
- Team collaboration
- Time management
- Conflict resolution
- Meticulous and organized
- Professional demeanor
Timeline
Receptionist
Dellaria Salon
02.2026 - Current
Barista
Mountainside Cafe & Bakery
02.2025 - 02.2026
Barista
Identity Coffee Company
06.2024 - 02.2025
Extended Day Program Staff
Westminster MA Elementary School
10.2021 - 05.2024
Certificate - Esthetician
Spa Tech Institute
High School Diploma -
Oakmont Regional High School