Summary
Overview
Work History
Education
Skills
Timeline
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Ledarrien Roberts

Bogalusa,LA

Summary

Dynamic customer service professional with extensive call center experience at Maximus, adept at conflict resolution and relationship building. Proven track record in managing client inquiries and enhancing customer satisfaction. Skilled in CRM software and active listening, committed to delivering exceptional service and fostering strong client relationships.

Customer service professional with reputation for high standards and delivering results. Extensive experience in managing customer interactions and resolving issues promptly. Known for excellent team collaboration and adaptability to changing demands, with strong communication and interpersonal skills.

Experienced with customer interactions and service excellence. Utilizes active listening and problem-solving to address and resolve customer concerns effectively. Track record of maintaining customer satisfaction and fostering loyalty through clear communication and empathy.

Professional with extensive experience in customer service. Strong focus on team collaboration and achieving results. Adept at handling inquiries, resolving issues, and adapting to changing needs. Reliable with excellent communication and problem-solving skills.

Knowledgeable Desired Position with solid background in customer service roles and proven track record of resolving customer inquiries efficiently. Skilled in handling high-volume call environments and notching up positive customer feedback. Demonstrated strengths in active listening and problem-solving, consistently enhancing customer satisfaction.

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

2024
2024
years of professional experience

Work History

CSR

Maximus

Customer services representative assisting consumers with inquiries and application for health care provided by the ACA

Csr

General Dynamics

Customer services representative assisting consumers with inquiries and application for health care provided by the ACA

Soldier

U.S Army

Life Insurance Agent

Self
01.2020 - 05.2023

Independent life insurance agent , managing and growing books of business to help consumers in need of life insurance

Education

Southeastern Louisiana University
Hammond, LA

Bogalusa Highschool
Bogalusa, LA
05.2015

Skills

  • Call center experience
  • Customer focus
  • Complaint handling
  • CRM software
  • Customer service
  • Active listening
  • Critical thinking
  • Professional telephone demeanor
  • Conflict resolution
  • Microsoft outlook
  • Relationship building
  • Computer proficiency
  • Customer relations
  • Documentation
  • Data entry
  • Office equipment proficiency
  • Administrative support
  • Call management
  • Problem resolution
  • Product knowledge
  • Building rapport
  • Team development
  • Client relations
  • Staff training

Timeline

Life Insurance Agent

Self
01.2020 - 05.2023

CSR

Maximus

Csr

General Dynamics

Soldier

U.S Army

Southeastern Louisiana University

Bogalusa Highschool
Ledarrien Roberts