Grover Cleveland
High School Diploma from Law
Hi, I’m
Ledeja Wright
Buffalo ,New York
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Dedicated [Job Title] with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Work History
Sheraton Hotel & ResortsNiagara falls
Receptionist
03 2018 - 01 2023
Job overview
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Answered central telephone system and directed calls accordingly.
- Handled cash transactions and maintained sales and payments records accurately.
Quality Inn HotelBuffalo
Receptionist
09 2013 - 03 2019
Job overview
- Collected [Type] payments, processed transactions and updated relevant records.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Routed incoming mail and messages to relevant personnel without delay.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Supported company correspondence by drafting and distributing memos and emails.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
Marriot HotelPittsburgh
Housekeeper
12 2022 - 08 2024
Job overview
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Verified cleanliness and organization of storage areas and carts.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Dusted picture frames and wall hangings with cloth.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disposed of trash and recyclables each day to avoid waste buildup.
Custom krownBuffalo
Hairstylist
01 2025 - Current
Job overview
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Counted and documented opening and closing cash amounts daily.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
Education
Grover Cleveland
High School Diploma from Law
06.2008
University Overview
- Awarded diploma
Skills
- Office management
- Scheduling
- Multi-line Telephone Systems
- Mail handling
- Customer and client relations
- Telephone skills
- Organization skills
Timeline
Hairstylist
Custom krown
01 2025 - Current
Housekeeper
Marriot Hotel
12 2022 - 08 2024
Receptionist
Quality Inn Hotel
09 2013 - 03 2019
Receptionist
Sheraton Hotel & Resorts
03 2018 - 01 2023