Ledia Anderson
Moscow,Idaho
Summary
Dynamic professional with extensive experience in peer support and crisis intervention at Compassionate Addiction Treatment Services. Proven ability to foster trust and build rapport, enhancing community engagement and emotional well-being. Skilled in conflict resolution and resource referral, effectively empowering individuals to achieve personal goals and improve their overall quality of life.
Overview
15
15
years of professional experience
Work History
Lead Peer Counselor
Compassionate Addiction, Treatment Services (CATS)
01.2022 - 05.2024
- Provided emotional support and guidance to peers, fostering a safe and understanding environment.
- Assisted individuals in setting personal goals and developing strategies to achieve them.
- Facilitated group discussions to encourage open communication and peer support.
- Improved peer relationships by organizing community-building activities.
- Offered confidential advice to peers, ensuring a trustworthy and respectful atmosphere.
- Conducted workshops on stress management and healthy coping mechanisms.
- Collaborated with other counselors to create comprehensive support plans for individuals.
- Enhanced peer support network by training new counselors and sharing best practices.
- Listened actively to peers' concerns to offer appropriate resources and solutions.
- Coordinated with academic advisors to address educational challenges faced by peers.
- Promoted mental health awareness through informational sessions and outreach programs.
- Built rapport with peers by maintaining a non-judgmental and empathetic approach.
- Developed personalized wellness plans for peers to improve overall well-being.
- Strengthened peer community by organizing and participating in team-building events.
- Addressed conflicts among peers by mediating and facilitating resolution discussions.
- Supported peers in crisis situations by offering immediate assistance and referrals.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Shift Manager
McDonald's Restaurant
12.2020 - 01.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
Crewmember
(Taco Time) Happy Day Corporation
02.2017 - 12.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Crew Trainer
McDonald’s
07.2009 - 10.2012
Education
GED - Na
Adult Learning Center
Spokane, Washington02.2008
Skills
- Peer support
- Active listening
- Emotional intelligence
- Conflict resolution
- Support groups
- Crisis intervention
- Peer advocacy
- Resource referral
- Empathy development
- Confidentiality adherence
- Communication skills
- Trust building
- Non-judgmental approach
- Stress management
- Life skills coaching
- Peer group leadership
- Community outreach
- Family dynamics
- Community resources
- Recovery skills modeling
- Treatment documentation
- Recovery support services
- Multitasking
- Organizational skills
Timeline
Lead Peer Counselor
Compassionate Addiction, Treatment Services (CATS)
01.2022 - 05.2024
Shift Manager
McDonald's Restaurant
12.2020 - 01.2022
Crewmember
(Taco Time) Happy Day Corporation
02.2017 - 12.2019
Crew Trainer
McDonald’s
07.2009 - 10.2012
GED - Na
Adult Learning Center
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