LEE BARNES
The Bronx,NY
Summary
Proactive and adaptable professional skilled in hospitality and problem solving. Successfully assisted diverse clientele with special needs, ensuring seamless check-in and check-out processes while maintaining a strong work ethic.
Overview
7
7
years of professional experience
Work History
Concierge
Durst Organization
Manhattan, NY
01.2024 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Managed check-in and check-out procedures for guests.
- Arranged package delivery and pickup for residents
- Responded to guests and residents inquiries via desk and emails.
- Answered and directed incoming calls professionally and courteously.
- Adhered to all Via 57 policies and procedures, including safety and security protocols.
Concierge Attendant
Durst Organization
Manhattan, NY
01.2023 - 12.2023
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their work visits.
- Greeted visitors warmly, creating positive first impression of organization.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
IT Technician
Tribeca Film Festival
Manhattan, NY
01.2019 - 08.2022
- Monitored network performance, identifying and resolving connectivity issues promptly.
- Provided technical support to staff and vendors during live events, enhancing operational efficiency.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Installed and configured operating systems and applications.
Education
Associate of Science - Computer Science
BMCC
Manhattan, NY05-2024
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Proactive attitude
- Guest services
- Telephone etiquette
- Hospitality
- Exceptional communication
- Training and mentoring
- Conflict resolution
- Guest accommodations
- Team collaboration
- Emergency response
- Stress management
- System administration
- Help desk operations
- IT documentation
Timeline
Concierge
Durst Organization
01.2024 - Current
Concierge Attendant
Durst Organization
01.2023 - 12.2023
IT Technician
Tribeca Film Festival
01.2019 - 08.2022
Associate of Science - Computer Science
BMCC