Taquesta Davis-Contreras
Port St. Lucie
Summary
Hard working, dedicated employee, that is highly motivated to learn new skills and a desire to improve the company, while helping others. With an extensive history in customer service, and willingness to take on multiple roles to get the job done in the most efficient way possible.
Overview
26
26
years of professional experience
Work History
Patient Care Technician
Cleveland Clinic Hospital
Port St. Lucie
04.2024 - Current
- Provided direct patient care and assistance to healthcare team members.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Helped create a safe environment by following infection control policies.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Provided emotional support for patients and families during difficult times.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Restocked unit frequently with necessary medical supplies.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Responded to bell or light signal calls to assist patients with needs.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Recorded patient conditions and vital signs before and after medical operations.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Participated in quality improvement activities within the department.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Secretary
2Jay's Auto
Deerfield Beach
05.2020 - 07.2023
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Dispatched
Yellow Cab
Fort Lauderdale
03.2023 - 06.2023
- Answered incoming phone calls.
- Communicated with the driver about changes or concerns.
- Responded to complaints in a professional manner.
- Transferred calls to the right department.
- Performed data entry into computer systems; ensured accuracy of all entered information.
Ticket Sales Associate
Regal Cinemas
Sunrise
04.1999 - 02.2023
- Developed and maintained customer relationships by providing prompt, accurate, and courteous ticket sales service.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Balanced and reconciled cash drawer at end of shift.
Department Manager
Walmart
Pompano Beach
03.2005 - 03.2021
- Conducted regular performance reviews to monitor progress of individual employees.
- Identified training needs among staff members and organized relevant workshops accordingly.
- Provided technical support as needed when troubleshooting issues related to equipment or software.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
- Resolved customer complaints and issues promptly and professionally.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Ensured compliance with company policies and relevant regulations.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Monitored daily sales figures to track trends in customer buying behavior.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Handled shift overstock, restocking and inventory control.
- Developed and implemented strategic departmental plans to achieve company targets.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
- Oversaw merchandising and display efforts, enhancing product visibility and appeal.
- Evaluated individual and team business performance and identified opportunities for improvement.
Sales Associate
Target
Fort Lauderdale
03.2005 - 03.2005
- Conducted inventories on a regular basis to track stock levels.
- Developed promotional strategies to increase sales volume.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Customer Service Representative
Kmartcorp
Pompano Beach
02.2001 - 03.2005
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries via phone, email, and chat.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Excelled in exceeding daily credit card application goals.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Collected deposits or payments and arranged for billing.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA11-2021
Instructor - Basic Life Support
American Heart Association
Pompano Beach01-2021
Home Health Aide -
American Caregiver Association
Fort Lauderdale, FloridaPhlebotomy -
Beacon Hill Career Training
Fort Lauderdale, FloridaBehavior health -
Beacon Hill Career Training
Fort Lauderdale, FloridaSkills
- Customer Service
- Merchandising
- Inventory management
- Time Management
- Staff training
- Team Leadership
- Loss prevention
- Budgeting
- Blood glucose testing
- Basic nursing care
- Professional bedside manner
- Patient assistance
- Phlebotomy techniques
- ADL support
- CPR certification
- EKG interpretation
- Patient observation
- Vital signs monitoring
Timeline
Patient Care Technician
Cleveland Clinic Hospital
04.2024 - Current
Dispatched
Yellow Cab
03.2023 - 06.2023
Secretary
2Jay's Auto
05.2020 - 07.2023
Department Manager
Walmart
03.2005 - 03.2021
Sales Associate
Target
03.2005 - 03.2005
Customer Service Representative
Kmartcorp
02.2001 - 03.2005
Ticket Sales Associate
Regal Cinemas
04.1999 - 02.2023
High School Diploma -
Penn Foster Career School
Instructor - Basic Life Support
American Heart Association
Home Health Aide -
American Caregiver Association
Phlebotomy -
Beacon Hill Career Training
Behavior health -
Beacon Hill Career Training