Leacroft Green
San Antonio,TX
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. KPI Medicare Supplement champ with four years of peer mentoring, over six years in sales Medicare sales. Innovative in creating workflow processes, call flows, and presentations. Effective escalated call handling techniques and resolution skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
MEDICARE SALES AGENT
HUMANA
04.2018 - Current
- Built strong relationships with clients for long-term success by providing exceptional customer service and support.
- Mentor peers to efficiently sell and compliantly assist customers
- KPI Medicare Supplement Champ
- Assist in leading a sales team
- Streamlined the enrollment process with efficient documentation and data entry, reducing processing time.
- Conducted thorough needs assessments for each client, recommending the most suitable Medicare plans based on their unique requirements.
- Resolved client inquiries and concerns promptly, ensuring their satisfaction with chosen Medicare plans.
- Educated seniors on available government assistance programs, helping them make informed decisions about healthcare coverage.
- Developed a deep understanding of various Medicare plans and regulations to provide expert advice to clients in need of guidance.
- Consistently met or exceeded sales targets by employing effective sales strategies and techniques tailored to individual client needs.
INSIDE COMMERCIAL REPRESENTATIVE
WASTE MANAGEMENT
01.2018 - 04.2018
- Schedule pick ups, eta's, and returns of various dumpsters and waste streams
- Provide quotes, billing and accounting support for commercial customers for increases and decreases of services
- Sell new services to potential clients.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
MEDICARE SALES AGENT (LTE)
HUMANA
01.2017 - 12.2017
- Increased Medicare plan enrollments by effectively presenting and explaining plan options to potential clients.
- Set warm lead appointments for field agents.
- Conducted thorough needs assessments for each client, recommending the most suitable Medicare plans based on their unique requirements.
- Consistently met or exceeded sales targets by employing effective sales strategies and techniques tailored to individual client needs.
WAREHOUSE SUPERVISOR
KINTETSU WORLD EXPRESS
01.2013 - 01.2017
- Create Standards of Operation for warehouse workers and design training materials.
- Enhanced employee productivity through effective training programs and performance evaluations.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Improved warehouse efficiency by implementing new inventory management systems and processes.
- Process invoices for air, land and ocean exports.
- Managed budgets and financial reports related to warehousing activities for accurate tracking of expenses and revenue generation.
- Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
- Played an integral role in the successful integration of new warehouse management software, resulting in greater visibility and control over inventory levels.
- Oversaw daily operations and shipping and handling processes.
- Negotiated favorable contracts with vendors for better delivery terms and pricing on supplies used within the warehouse facility.
Education
HIGH SCHOOL DIPLOMA -
FRANK W. COX HIGH SCHOOL
2 YEARS -
TIDEWATER COMMUNITY COLLEGE
3 1/2 YEARS -
LOCAL 469 PLUMBING APPRENTICESHIP TRAINING
Skills
- Persuasion techniques
- Microsoft applications
- Goal-Oriented
- Customer follow-up
- Peer Mentoring
- Team leading
- Medicare knowledge
- Objection handling
- Lead Conversion
- Eligibility Determination
- Client needs analysis
- HIPAA Compliance
Certification
- Licensed Health Insurance sales for several states including Residential Texas license.
Timeline
MEDICARE SALES AGENT
HUMANA
04.2018 - Current
INSIDE COMMERCIAL REPRESENTATIVE
WASTE MANAGEMENT
01.2018 - 04.2018
MEDICARE SALES AGENT (LTE)
HUMANA
01.2017 - 12.2017
WAREHOUSE SUPERVISOR
KINTETSU WORLD EXPRESS
01.2013 - 01.2017
HIGH SCHOOL DIPLOMA -
FRANK W. COX HIGH SCHOOL
2 YEARS -
TIDEWATER COMMUNITY COLLEGE
3 1/2 YEARS -
LOCAL 469 PLUMBING APPRENTICESHIP TRAINING