Lee Hoefs
Plano,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer relation industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success and profitability. Specialize in quality, speed and process optimization. Articulate, energetic and goal-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Maintains HIPPA standards and regulations in all aspects of security and confidentiality.
Overview
11
11
years of professional experience
Work History
Service Manager
Firestone Complete Auto Care
03.2020 - 01.2022
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems
- Collaborated with customers to offer solutions to service needs
- Adhered to customer service standards to foster satisfaction and retention
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
Service Advisor
Pep Boys Service Center
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Property Management
ASA Property Management
- Scheduled maintenance calls
- Contacted tenants to collect overdue rent or to discuss other important issues
- Executed leases with new and returning tenants, collecting pertinent information for background investigations and credit checks.
- Improved property curb appeal with well-maintained landscaping and regular exterior maintenance.
- Conducted thorough move-in and move-out inspections, ensuring accurate documentation of property conditions. As well as obtaining forwarding information to ensure proper paperwork.
Human Resources
Midwest Community Residential Services
12.2010 - 12.2019
- Completed documents for outside agencies
- Inspected properties regularly to identify deficiencies and schedule repairs
- Handled sensitive employee and company information with highest level of confidentiality and discretion
- Worked with management to create performance measurement, employee development and employee compensation strategies
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives
- Established working relationships with regulatory agencies
- Utilized risk management techniques and business knowledge to improve compliance programs.
- Exercised confidentiality and abided by HIPAA rules and regulations.
- Protected client and co-worker confidentiality, maintained data privacy compliance and adhered to HIPAA restrictions.
Automotive Service Technician
Luther Family Buick GMC
10.2015 - 02.2018
- Enhanced customer satisfaction by diagnosing and repairing complex automotive issues in a timely manner.
- Streamlined repair processes for increased efficiency and improved turnaround times on vehicle services.
- Collaborated with service advisors to provide accurate repair estimates and ensure clear communication with customers.
- Maintained a clean, organized, and safe work environment to promote optimal productivity and adherence to safety standards.
Education
Machinist Degree - Machine Technologies
Louisiana Technical College
Shreveport, LAHigh School Diploma -
Woodrow Wilson High School
Fargo, ND02.2005
Skills
- Goal-Oriented
- Privacy Policies
- Ethical Conduct
- Process Implementation
- Quality Assurance
- Coaching and Mentoring
- Office Administration
- Records Oversight
- Protected Health Information
- Data Privacy
- Cash Flow Management
- Property Management Accounting
Timeline
Service Manager
Firestone Complete Auto Care
03.2020 - 01.2022
Automotive Service Technician
Luther Family Buick GMC
10.2015 - 02.2018
Human Resources
Midwest Community Residential Services
12.2010 - 12.2019
Service Advisor
Pep Boys Service Center
Property Management
ASA Property Management
Machinist Degree - Machine Technologies
Louisiana Technical College
High School Diploma -
Woodrow Wilson High School