Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Lee Madsen

Marana,AZ

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Service AdvisorParts ManagerInside Parts SalesParts SpecialistParts Specialist

Work Type

Full TimePart Time

Location Preference

On-SiteRemote
Location: Marana, AZTucson, AZ
Open to relocation: No

Important To Me

Work-life balanceCompany CultureFlexible work hoursHealthcare benefitsCareer advancementPaid time offWork from home optionPaid sick leave4-day work week401k matchStock Options / Equity / Profit SharingPersonal development programsTeam Building / Company Retreats

Summary

Dedicated Service and Parts Professional with extensive expertise in managing daily service operations and optimizing workflow in heavy-duty truck and fleet environments. Proven track record of enhancing customer satisfaction through effective communication and coordination with technicians.

Overview

14
14
years of professional experience

Work History

Service Advisor

Utility Trailer
Las Vegas, NV
12.2023 - 12.2025
  • Managed daily service operations, including work orders and repair estimates.
  • Scheduled service appointments to enhance workflow and maximize productivity.
  • Served as primary customer contact during repairs to enhance satisfaction.
  • Coordinated with technicians to guarantee timely completion of repairs and maintenance.
  • Assigned specific tasks to technicians for efficient workflow and tracked labor hours to optimize workflow.
  • Oversaw service department operations to ensure efficient workflow.
  • Hired, trained, and supervised automotive service technicians to build a competent team.
  • Evaluated technician performance, delivering constructive feedback for improvement.

Parts Manager

Arnold Machinery Company
Las Vegas, NV
07.2022 - 08.2023
  • Ordered parts for customers and technicians, ensuring inventory accuracy and timely availability.
  • Directed inventory operations for shipping, receiving, and purchasing across multiple locations.
  • Utilized inventory management software for tracking stock levels and orders.
  • Trained staff on parts identification and best practices in customer service.
  • Developed storage systems that improved parts organization and accessibility.
  • Collaborated with vendors to negotiate pricing and delivery schedules, optimizing cost management.
  • Ensured compliance with safety regulations in parts handling and storage.
  • Maintained detailed records of all orders placed, received, and shipped.

Inside Parts Sales

Kenworth Sales Company
Las Vegas, NV
02.2021 - 07.2022
  • Assisted 30 to 50 customers daily with parts identification and ordering.
  • Resolved customer issues through knowledgeable service, enhancing satisfaction and loyalty.
  • Processed orders and invoices using Vibe software to ensure accuracy.
  • Executed daily tasks to maintain operational efficiency. with attention to detail, ensuring high performance standards.
  • Collaborated with diverse coworkers to achieve goals and address product-related concerns.
  • Proposed innovative ideas that improved collaboration and outcomes for the team.

Parts Specialist

MHC Kenworth
Springfield, MO
07.2020 - 02.2021
  • Facilitated accurate parts selection and fulfillment for technicians and customers.
  • Coordinated with service teams to promptly fulfill repair part requests.
  • Assisted customers in identifying and selecting appropriate parts.
  • Managed inventory of parts and supplies, ensuring availability for operational needs.
  • Collaborated with suppliers to secure on-time product delivery, supporting service continuity.
  • Processed customer orders and returns, maintaining accurate records in company inventory systems.
  • Maintained organized storage areas for improved access to parts.
  • Processed customer returns and exchanges in a timely manner.

Parts Specialist

Kenworth Sales Company
Las Vegas, NV
08.2018 - 01.2020
  • Assisted 40-60 customers daily through phone and counter sales, improving customer satisfaction and service response time.
  • Supported retail, wholesale, and service customers in selecting optimal parts, facilitating informed purchasing decisions.
  • Provided technical support on parts compatibility, aiding customer decision-making.
  • Processed customer orders, returns, exchanges, and refunds, ensuring accuracy and customer satisfaction.
  • Coordinated with service teams for prompt fulfillment of repair part requests.
  • Collaborated with suppliers to ensure timely product delivery and availability.
  • Created purchase orders for new parts, ensuring vendor supply continuity.
  • Trained new staff on inventory management procedures and systems to ensure operational consistency.

Service Advisor / Back Counter Parts

Cummins
Las Vegas, NV
07.2017 - 08.2018
  • Coordinated customer intake, repair scheduling, and parts support for efficient service delivery.
  • Addressed customer inquiries on service options and vehicle maintenance practices to enhance satisfaction.
  • Evaluated customer concerns and implemented effective solutions for service-related issues.
  • Partnered with technicians to accurately communicate customer needs and expectations.
  • Maintained precise records of services performed and parts utilized in systems.
  • Managed warranty claims, ensuring adherence to manufacturer guidelines consistently.
  • Resolved customer complaints promptly while upholding professionalism and courtesy.
  • Prepared invoices for services rendered, collecting payments accurately from customers.

Parts Specialist

Silver State Truck & Trailer
Las Vegas, NV
07.2016 - 07.2017
  • Guided customers in selecting suitable parts tailored to specific needs.
  • Provided technical support on parts compatibility issues to customers.
  • Utilized Freightliner systems for efficient parts research and ordering.
  • Collaborated with service teams to ensure timely fulfillment of repair part requests.
  • Collaborated with suppliers to ensure timely product deliveries.
  • Processed orders and returns using company inventory systems accurately.
  • Organized storage areas for efficient access to parts, enhancing retrieval speed.
  • Identified potential problems with defective or damaged parts before customer delivery.

Parts Manager

Ted Wiens Tire & Auto
03.2016 - 07.2016
  • Managed inventory purchasing and vendor relationships to enhance supply chain efficiency.
  • Oversaw procurement processes, ensuring timely delivery of essential components for operations.
  • Collaborated with vendors to negotiate competitive pricing and secure reliable delivery schedules.
  • Utilized inventory management software to track stock levels and orders effectively.
  • Maintained accurate inventory records through regular stock counts and reconciliations.
  • Developed efficient storage systems for organized parts management.
  • Trained staff on parts identification and customer service best practices.
  • Ensured compliance with safety regulations during handling and storage of parts.

Parts Specialist

Brown Line Inc.
01.2015 - 01.2016
  • Managed parts inventory for fleet of 50+ trucks and 60+ trailers, ensuring operational efficiency.
  • Created purchase orders for new parts, aligning with vendor needs and optimizing inventory levels.
  • Collaborated with suppliers to ensure timely product delivery and foster strong vendor relationships.
  • Processed orders and returns using company inventory systems to uphold accuracy.
  • Inspected incoming parts against invoices and packing slips to verify accuracy.
  • Maintained organized storage areas for efficient access and retrieval of parts.
  • Trained new staff on inventory management procedures, improving onboarding process and team capability.
  • Identified issues with defective parts proactively before customer distribution.

Parts Counter Person

Valley Freightliner
Mount Vernon, WA
08.2011 - 08.2015
  • Assisted customers and technicians with heavy-duty truck parts sales and support.
  • Resolved customer inquiries and complaints, enhancing customer retention through effective communication.
  • Processed incoming orders to ensure timely fulfillment and customer satisfaction.
  • Operated point-of-sale system for efficient transaction processing.
  • Utilized computer system to accurately check part numbers, prices, and availability for improved order accuracy.
  • Maintained a clean and organized parts counter to enhance customer experience.
  • Trained new staff on customer service protocols and inventory management.
  • Answered incoming phone calls, providing product information and assistance.

Education

High School Diploma -

Mount Vernon High School
Mount Vernon, WA
06-2006

Associate of Arts - Automotive Technology

Skagit Valley College
Mount Vernon, WA

Skills

  • Work order management
  • Repair estimation management
  • Technician scheduling
  • Inventory management
  • Parts ordering
  • Customer relationship management
  • Customer service
  • Warranty management
  • Documentation and reporting
  • Workflow optimization
  • Problem solving
  • Team feedback

Timeline

Service Advisor

Utility Trailer
12.2023 - 12.2025

Parts Manager

Arnold Machinery Company
07.2022 - 08.2023

Inside Parts Sales

Kenworth Sales Company
02.2021 - 07.2022

Parts Specialist

MHC Kenworth
07.2020 - 02.2021

Parts Specialist

Kenworth Sales Company
08.2018 - 01.2020

Service Advisor / Back Counter Parts

Cummins
07.2017 - 08.2018

Parts Specialist

Silver State Truck & Trailer
07.2016 - 07.2017

Parts Manager

Ted Wiens Tire & Auto
03.2016 - 07.2016

Parts Specialist

Brown Line Inc.
01.2015 - 01.2016

Parts Counter Person

Valley Freightliner
08.2011 - 08.2015

High School Diploma -

Mount Vernon High School

Associate of Arts - Automotive Technology

Skagit Valley College

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Lee Madsen