Lee Matthews
Tucson,AZ
Summary
Results-driven and client-focused professional seeking an Account Manager position to leverage strong relationship-building skills and strategic thinking to drive client satisfaction, revenue growth, and long-term partnerships. Committed to delivering exceptional service and aligning client needs with business objectives.
Overview
12
12
years of professional experience
Work History
Account Executive
WebPT
02.2024 - 06.2025
- Provided ongoing account management support, addressing client inquiries, resolving issues, and ensuring customer satisfaction.
- Analyzed market trends and competitor activities to identify potential growth areas for existing accounts.
- Conducted regular business reviews with clients to assess their needs and identify opportunities for upselling or cross-selling, specializing in onboarding new clients.
Senior Accounts Receivable Analyst
Sunbelt Medical Management
01.2022 - 10.2023
- Managed invoicing processes, ensuring timely billing and accurate account reconciliations.
- Analyzed accounts receivable aging reports to identify discrepancies and improve cash flow.
- Collaborated with cross-functional teams to resolve billing inquiries and optimize collections strategies.
- Implemented process improvements that enhanced efficiency in payment processing workflows.
Senior Operations Manager
Clinicient
01.2013 - 05.2021
- Streamlined operational workflows to enhance efficiency and reduce turnaround times.
- Led cross-functional teams in executing strategic initiatives, driving process improvements across departments.
- Developed and implemented training programs for staff, fostering skill development and enhancing team performance.
- Analyzed operational metrics to identify trends, informing data-driven decision-making for resource allocation.
Skills
- Client Relationship Management
- Data-Driven Decision Making
- Problem Solving & Conflict Resolution
- Client Onboarding & Success
Timeline
Account Executive
WebPT
02.2024 - 06.2025
Senior Accounts Receivable Analyst
Sunbelt Medical Management
01.2022 - 10.2023
Senior Operations Manager
Clinicient
01.2013 - 05.2021
Technical Proficiencies
Systems
- WebPT
- Insight
- Prompt
- Waystar
- Availity
- Zelis
- Payspan
- InstaMed