Leeah Boulware
Rockwall,Texas
Summary
Certified Hairstylist with extensive customer service background. Hardworking and looking to expand my clientele while having a team to grow with. I am a people pleaser at heart and have a passion for making people feel beautiful while forming a relationship with each new encounter. Motivated by love of aesthetic improvement and desire for customer satisfaction.
Overview
4
4
years of professional experience
Work History
Hairstylist
Self-employed
03.2022 - Current
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments and scheduled through Square.
- Educated customers on products to maximize benefits.
- Answered phone calls and emails to schedule client appointments.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Managed inventory levels of products to minimize waste while maintaining adequate stock for both professional use and retail sales.
- Expanded client base through word-of-mouth referrals from satisfied customers and targeted marketing efforts.
Bartender/Server
Rodeo Goat
08.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Office Manager
Brookshire Grocery
05.2020 - 10.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Provided exceptional customer service by addressing and resolving any escalated issues involving monetary transactions quickly and professionally.
- Managed the preparation of daily bank deposits while maintaining accurate records of all transactions for auditing purposes.
- Served as a trusted mentor to junior staff members, providing guidance and support in their professional development pursuits.
- Consistently met or exceeded performance goals set by management, demonstrating dedication and commitment to delivering results of the highest caliber.
- Implemented effective loss prevention strategies by closely monitoring transactions, identifying suspicious activities, and taking appropriate action when necessary.
- Improved cash handling accuracy by implementing standardized procedures and providing staff training.
- Reduced discrepancies in daily cash reports with thorough audits, ensuring consistency and accuracy in financial records.
- Oversaw liquidity and cash management operations.
Education
Cosmetology License - Cosmetology
Paul Mitchell The School Dallas
Carrollton, TX10.2021
Skills
- Quick Learner
- Client consultation
- Appointment Scheduling
- Hair styling techniques
- Relationship building and management
- Advanced communication skills
- Texas Licensed Cosmetologist
- Business Management
- Continuing education
- Detail-orientated
Timeline
Hairstylist
Self-employed
03.2022 - Current
Bartender/Server
Rodeo Goat
08.2021 - Current
Office Manager
Brookshire Grocery
05.2020 - 10.2020
Cosmetology License - Cosmetology
Paul Mitchell The School Dallas