LeeAnn Koumantzelis
SOUTH DENNIS,MA
Summary
Dynamic sales associate with a proven track record at Odile Fine Art, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction through exceptional service and effective inventory management. Skilled in cash handling and adept at fostering a collaborative environment, driving repeat business and contributing to a positive shopping experience.
Overview
32
32
years of professional experience
Work History
Sales Associate
Odile Fine Art
02.2018 - Current
- Assisted customers with product selection and inquiries, enhancing shopping experience.
- Maintained accurate inventory records using point-of-sale systems, facilitating efficient stock management.
- Developed strong relationships with repeat customers through personalized service and follow-up communication.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
Teacher
Dennis Yarmouth Regional School District
09.1993 - 12.2022
- Assisted in lesson planning and preparation of instructional materials.
- Supported classroom management and maintained a positive learning environment.
- Engaged students through interactive activities and collaborative projects.
- Adapted instructional techniques to meet diverse student needs and learning styles.
- Monitored student progress and provided feedback to enhance understanding.
- Collaborated with colleagues to develop integrated curricula and shared resources.
- Implemented classroom technology tools to facilitate learning experiences.
- Participated in professional development workshops to improve teaching strategies.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Designed and implemented differentiated instruction strategy to meet diverse learning needs, enhancing educational outcomes.
- Utilized data-driven instruction to tailor lessons for improved academic performance.
- Enhanced students' critical thinking and problem-solving skills through project-based learning.
- Designed curriculum materials for special education students, facilitating inclusive learning.
- Developed and executed formative and summative assessments to monitor student progress, adjusting teaching strategies accordingly.
- Spearheaded mentorship program for at-risk students, contributing to improved academic and behavioral outcomes.
- Promoted digital literacy by integrating technology into curriculum.
- Created and developed lesson plans to meet students' academic needs.
- Helped students explore concepts with engaging, learning-focused activities.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Developed and implemented classroom routines to address varying student needs.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Fostered student curiosity and interest through creative hands-on activities.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Created lessons and online testing materials to facilitate remote learning.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Adapted teaching methods and materials to meet students' varying needs.
Education
Master of Arts - Curriculum And Instruction
University of Massachusetts, Lowell
Lowell, MA05-1992
Bachelor of Science - Public Administration
University of Massachusetts, Lowell
Lowell, MA12-1985
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Client service
- Store opening and closing
- Sales expertise
- Customer needs assessment
- Complex Problem-solving
- Meeting deadlines
- Professional demeanor
- Payment processing
- Inventory tracking
- Building rapport
- Point of sale operation
- Relationship selling
Timeline
Sales Associate
Odile Fine Art
02.2018 - Current
Teacher
Dennis Yarmouth Regional School District
09.1993 - 12.2022
Master of Arts - Curriculum And Instruction
University of Massachusetts, Lowell
Bachelor of Science - Public Administration
University of Massachusetts, Lowell
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