LEEANN ORTIZ
Summary
History of strategic retail leadership with a strong business acumen focused in developing the in-store client experience, training and development, sales and inventory control. Passionate about inspiring others through empathy. Was part in successfully opening 3 Sephora locations across the U.S. and opening the 1st and 66th Casper stores in New York. Lastly leading teams within Avocado Green Brands and Bandier as startups within the wellness industry.
Overview
11
11
years of professional experience
Work History
Store Team Leader
Sephora
Honolulu, HI
02.2024 - Current
- Prioritize and organize tasks to efficiently accomplish service goals.
- Motivate and encourage team members to communicate more openly and constructively with each other.
- Monitor employee performance to ensure adherence to client service standards.
Assistant Store Leader
Sephora
New York , NY
07.2023 - 01.2024
- Interview, hire and in charge of onboarding for a $30 million dollar store.
- Oversee 33 employees alone and 110 as a team with 3 other ASM's.
- Manage scheduling, training and inventory control daily.
- Implement corporate visual standards via planogram updates, emails and verbal feedback.
Flagship Store Leader
BANDIER
New York, NY
01.2023 - 07.2023
- Trained new sales team members and motivated exceptional performance.
- Encouraged, empowered and motivated team to accomplish objectives.
- Implemented new leadership tactics to help transform and optimize business structure.
- Improved processes and procedures to achieve key performance metrics.
Flagship Store Leader
Avocado Green Brands
New York, NY
01.2022 - 01.2023
- Overseeing and leading a $5 million dollar volume store.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Monitor employee performance and identify performance gaps for corrective action.
- Identify operational issues and implement appropriate process improvements to promote workplace safety and productivity.
Store Leader
Casper
New York, NY
04.2021 - 01.2022
- Defining goals and objectives generating a $5 million dollar store annually.
- Delivered excellent customer service and adhering to standard practices to maximize sales and minimize shrinkage.
- Hosted monthly trainings for district new hires and on going trainings for fleet.
- Completed weekly reporting for KPIs and business trends along with scheduling for team.
Assistant Leader
Casper
New York, NY
10.2019 - 04.2021
- Collaborated with store manager and corporate teams to open the 66th Casper store in williamsburg, Brooklyn.
- Collaborate with store manager to develop strategies for achieving sales and profit goals.
- Enforce company policies and procedures to strengthen operational standards across departments.
- Oversee team development according to company service standards to further customer loyalty.
Supervisor - Training Lead|Visual Merchandiser
Casper
New York, NY
01.2018 - 10.2019
- Developed onboarding sessions for Casper's 1st flagship location in SoHo, NYC.
- Conducted in-store visual directives for new product activations.
- Successfully collaborated hosting in-store industry events.
Operations/Visual ASM - Training Leader
Sephora
San Francisco, CA Relocated To Time Square, NYC
09.2012 - 12.2017
- Managed sales floor, oversaw visual directives and animation execution while training and developing team members based on companywide product launches/activations.
- Focused on inventory shrink control and adhering to LP standards.
Education
Certificate - Psychology
Yale
New Haven, CT06.2020
Bachelor of Arts - Arts and Humanities
City College of San Francisco San Francisco
San Francisco, CA05.2017
Skills
- Employee Training
- Client Experience
- Visual Merchandising
- Team Leadership
- Effective Time Management
- Store Operations
Timeline
Store Team Leader
Sephora
02.2024 - Current
Assistant Store Leader
Sephora
07.2023 - 01.2024
Flagship Store Leader
BANDIER
01.2023 - 07.2023
Flagship Store Leader
Avocado Green Brands
01.2022 - 01.2023
Store Leader
Casper
04.2021 - 01.2022
Assistant Leader
Casper
10.2019 - 04.2021
Supervisor - Training Lead|Visual Merchandiser
Casper
01.2018 - 10.2019
Operations/Visual ASM - Training Leader
Sephora
09.2012 - 12.2017
Certificate - Psychology
Yale
Bachelor of Arts - Arts and Humanities
City College of San Francisco San Francisco