I am proud grand parent to two wonderful children I love supporting them in all their interests from football to 80's memorabilia and from cheer to theater
Open To Work
Lee Ann Valencia
Table Games Supervisor
Ocean Springs,MS
Summary
Results-driven casino professional with expertise in table game operations and customer engagement. Proven ability to manage disputes and optimize game flow, enhancing player satisfaction and maintaining a positive atmosphere.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Table Games Dealer
The New Palace Casino Resort and Spa
Biloxi, MS
02.2022 - Current
- Dealt various table games, ensuring compliance with gaming regulations and house policies.
- Provided exceptional customer service, fostering a welcoming and engaging atmosphere for guests.
- Managed game flow efficiently, maintaining high levels of player engagement and satisfaction.
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
Table Games Floor Supervisor
Beau Rivage Casino Resort and Spa
Biloxi, MS
08.2021 - Current
- Supervised daily operations of table games, ensuring compliance with gaming regulations and company policies.
- Managed disputes diplomatically, ensuring fair resolutions while maintaining a positive atmosphere for all guests.
- Leveraged extensive knowledge of various table games to provide expert guidance on rules, strategies, and proper etiquette to both dealers and patrons alike.
- Served as a mentor to new floor supervisors, offering guidance and support as they acclimated to their roles within the casino environment.
Dual Rate Table Games Supervisor
Boomtown Casino
Biloxi, MS
02.2021 - 10.2021
- Monitored table game operations to ensure compliance with casino policies and regulations.
- Trained and mentored team members on game procedures and customer service best practices.
- Implemented strategies to enhance guest experiences, resulting in increased player satisfaction.
- Oversaw daily game schedules, optimizing staff allocation and resource management.
Table Games Floor Supervisor
Scarlet Pearl Casino
D'Iberville, MS
07.2019 - 12.2020
- Trained and mentored staff on game procedures and customer service excellence to enhance guest experiences.
- Resolved disputes between players and dealers, maintaining a fair and enjoyable gaming environment.
- Maintained accurate records of player ratings to assist marketing efforts in targeting high-value guests for promotional offers.
- Conducted regular inspections of gaming tables for accuracy in gameplay and adherence to operational standards.
Dual Rate Table Games Supervisor
Hard Rock Casino
Biloxi, MS
05.2017 - 03.2019
- Resolved disputes between players and dealers diplomatically, maintaining a positive gaming environment.
- Educated dealers on casino policies, procedures, regulatory requirements, and industry best practices to ensure consistent high-quality service delivery across all table games areas.
- Supported casino promotions by actively engaging guests at the tables and encouraging participation in promotional events.
Education
No Degree - Political Science And Government
University of Southern Mississippi
Long Beach, MSAssociate of Arts - History
Mississippi Gulf Coast Community College
Gautier, MS12-2019
Skills
- Excellent customer service
- Team player mentality
- Patience and composure
- Quick decision making
- Game rules
- Gaming commission regulations
Certification
- Current Mississippi Gaming License
Interests
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
$72000/yr - $200000/yrTimeline
Table Games Dealer
The New Palace Casino Resort and Spa
02.2022 - Current
Table Games Floor Supervisor
Beau Rivage Casino Resort and Spa
08.2021 - Current
Dual Rate Table Games Supervisor
Boomtown Casino
02.2021 - 10.2021
Table Games Floor Supervisor
Scarlet Pearl Casino
07.2019 - 12.2020
Dual Rate Table Games Supervisor
Hard Rock Casino
05.2017 - 03.2019
No Degree - Political Science And Government
University of Southern Mississippi
Associate of Arts - History
Mississippi Gulf Coast Community College