Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leeanne Forshee

Normal,IL

Summary

Dynamic professional with extensive experience in customer support and office management, notably at Rick Mclean State Farm Agency. Proven track record in optimizing operations and enhancing client satisfaction through effective database maintenance and organization. Adept at navigating complex insurance processes while delivering exceptional service and fostering strong customer relations.

Overview

11
11
years of professional experience

Work History

Multi-line Service Rep/Office Manager

Rick Mclean State Farm Agency
Bloomington, IL
01.2023 - Current
  • Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Facilitated client comprehension of insurance products and tailored coverage options.
  • Executed processing of policy renewals and claims to ensure adherence to agency standards.
  • Administered agency software to oversee client records and ensure accurate policy information updates.

Office Manager

Ultra Physical Therapy
Lexington, IL
01.2021 - 02.2023
  • Conducted thorough assessments of health insurance benefits to ensure optimal patient care and efficient billing operations.
  • Managed workers' compensation claims processing to uphold adherence to legal standards.
  • Coordinated appointment setting to enhance operational efficiency and client satisfaction.
  • Coordinated ordering of office supplies to maintain a well-stocked work environment.
  • Supported healthcare team in providing essential patient care as required.

Owner

Cozy Cottage Bakery
Bloomington, IL
05.2015 - 02.2023
  • Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Facilitated client comprehension of insurance products and tailored coverage options.
  • Executed processing of policy renewals and claims to ensure adherence to agency standards.
  • Administered agency software to oversee client records and ensure accurate policy information updates.

Education

Business

Heartland Community College
Normal, Illinois, IL

Skills

  • Customer support
  • Customer relations
  • Database maintenance
  • Organization

Timeline

Multi-line Service Rep/Office Manager

Rick Mclean State Farm Agency
01.2023 - Current

Office Manager

Ultra Physical Therapy
01.2021 - 02.2023

Owner

Cozy Cottage Bakery
05.2015 - 02.2023

Business

Heartland Community College

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Leeanne Forshee