Shawn P. Strohman
BLOOMINGTON,MN
Summary
Dynamic MFG Rep with a proven track record at multiple companies, excelling in customer relations and sales support. Achieved significant business growth through effective lead prospecting and tailored solutions. Known for enhancing client satisfaction and optimizing workflows, leveraging strong communication skills and market research expertise to drive performance improvement.
Overview
40
40
years of professional experience
Work History
MFG Rep Multi-line Sales & MKTG
Multiple Companies
01.1986 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
Education
Associate of Arts - Business With Honors
Business College
Des Moines, Ia08-1982
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Client relationship building
- Sales support
- Cross-functional team development
- Performance improvement
- Business growth and retention
- Market research
- Lead prospecting
- Sales expertise
- Up-selling strategies
- Territory management
- Expense reporting
- Contract negotiations
- Sales & Marketing industry expertise
Accomplishments
Multiple times - Sales Rep of the Year
Timeline
MFG Rep Multi-line Sales & MKTG
Multiple Companies
01.1986 - Current
Associate of Arts - Business With Honors
Business College
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