Leeanne Randolph
Lakeland,FL
Summary
Dynamic Salon Owner/Operator and former Salon Manager at Ambiance Salon And Spa, adept in staff management and upselling services. Leveraged industry trend awareness and exceptional customer service to significantly enhance client retention and satisfaction. Excelled in employee development and salon sales and marketing, driving team success and boosting sales through strategic leadership and innovation and integrity
Overview
12
12
years of professional experience
Work History
Salon Owner/Operator
Self-Employed
Valrico, FL
01.2014 - Current
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
Salon Manager
Ambiance Salon And Spa
Valrico, FL
01.2015 - 04.2018
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Established relationships with local businesses for cross-promotion opportunities benefiting both parties involved.
Sales Associate
Toyota Motor Manufacturing
Wesley Chapel, FL
01.2012 - 04.2014
- Built relationships with customers to encourage repeat business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Associate of Arts - Liberal Arts And General Studies
Hillsborough Community College
Tampa, FL08.2011
Skills
- Upselling Services
- Staff Management
- Salon Marketing
- Industry trend awareness
- Team Leadership
- Inventory Tracking and Management
- Employee Development
- Product Promotion
- Customer Service
Timeline
Salon Manager
Ambiance Salon And Spa
01.2015 - 04.2018
Salon Owner/Operator
Self-Employed
01.2014 - Current
Sales Associate
Toyota Motor Manufacturing
01.2012 - 04.2014
Associate of Arts - Liberal Arts And General Studies
Hillsborough Community College