LEEANNE ROGERS
Charlottesville,VA
Summary
Accomplished operations and marketing specialist with a strong track record in managing payroll, office operations, and accounts payable processing and vendor management. Expertise in delivering high-quality service and fostering collaborative environments to support business objectives. Adept at leveraging communication skills to resolve internal and external issues and enhance operational efficiency.
Overview
6
6
years of professional experience
Work History
Marketing and Administrative Manager
APB Restaurants (McDonald's)
Charlottesville, Virginia
06.2026 - Current
- Led marketing campaigns to enhance brand awareness and customer engagement.
- Managed social media accounts to increase online presence and interaction.
- Conducted market research to identify trends and consumer preferences.
- Developed promotional materials for new menu items and seasonal offers.
- Implemented operational procedures to enhance workflow efficiency.
Office Manager
Superior QSR, LLC (McDonald's)
Atlanta, Georgia
04.2025 - 06.2026
- Oversaw payroll and accounts payable processing for 11 McDonald's restaurants.
- Developed strong relationships with vendors to foster collaboration and support.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Maintained filing system for records, correspondence and other documents.
Career Development Specialist
EmployReward Solutions
Florence, SC
12.2023 - 04.2025
- Delivered career counseling and guidance on job search strategies and resume development.
- Evaluated client goals and established actionable timelines for progress.
- Enhanced marketing strategies, resulting in increased program enrollment.
- Maintained outbound call volume of at least 150 calls per day
- Documented, researched and resolved customer service issues.
Senior Customer Support Specialist
Cardinal Financial Company
Charlotte, North Carolina
07.2020 - 08.2023
- Enhanced customer satisfaction by anticipating needs and providing expert support.
- Investigated and resolved customer concerns related to order inquiries and delivery tracking.
- Coordinated with departments to resolve customer-related issues promptly.
- Answered customer questions about policies and procedures with a friendly and knowledgeable approach.
- Handled customer calls effectively in high-pressure call center environment.
Education
Bachelor of Arts (B.A.) - English
Francis Marion University
Florence, SC05-2017
Skills
- Office operations management
- Payroll processing
- Vendor management
- Accounts payable
- Attention to detail
- Effective communication
- Conflict resolution
- Time management
Timeline
Marketing and Administrative Manager
APB Restaurants (McDonald's)
06.2026 - Current
Office Manager
Superior QSR, LLC (McDonald's)
04.2025 - 06.2026
Career Development Specialist
EmployReward Solutions
12.2023 - 04.2025
Senior Customer Support Specialist
Cardinal Financial Company
07.2020 - 08.2023
Bachelor of Arts (B.A.) - English
Francis Marion University