Lee Anne Taberski
Craig,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
New Accounts Representative
Bank Of The San Juans
Craig, CO
04.2024 - Current
- Collaborated with colleagues to cross-sell additional banking services, increasing overall revenue.
- Utilized strong communication skills to establish rapport with customers and provide exceptional service.
- Maintained accurate records of all new account transactions, ensuring compliance with bank policies and regulations.
- Resolved customer issues promptly and professionally, fostering long-lasting relationships with clients.
- Educated customers about online banking tools, promoting ease of use and increased digital adoption rates.
- Identified potential fraudulent activities through careful monitoring of account activity, reducing financial risk for both clients and the institution.
- Managed a high volume of daily transactions accurately, ensuring deadlines were met without sacrificing attention to detail or quality of work.
- Conducted regular follow-ups with clients after account openings to ensure continued satisfaction and address any questions or concerns they may have had.
- Continuously updated knowledge of industry trends and regulatory changes, adapting work processes accordingly for optimal results.
- Organized community outreach events as a representative of the bank to foster goodwill within the local area.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Monitored accuracy of customer information in system.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Responded to customer inquiries regarding new accounts and account services.
- Reconciled customer accounts and balanced daily transactions.
- Processed customer payments and account setup charges.
- Tracked and processed customer account requests and applications.
- Greeted customers and delivered information about new account processes.
- Verified customer identity and reviewed documentation for accuracy.
Store Manager
Way Out West Trading Company
Craig, CO
10.2023 - 03.2024
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
Store Manager
Murdoch's Ranch And Home Supply
Craig, CO
05.2018 - 10.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Bookkeeper/Head Cashier/Assistant Manager
Murdochs Ranch & Home Supply
Scottsbluff, NE
12.2013 - 04.2018
- Operated a cash register for cash, check and credit card transactions with 98% accuracy.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Stocked and replenished merchandise according to store merchandising layouts.
- Alerted customers to upcoming sales events and promotions.
- Identified potential shoplifters and alerted management.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Welcomed customers into the store and helped them locate items.
- Educated customers about the brand to incite excitement about the company’s mission and values.
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Verified that all customers received receipts for their purchases.
- Followed merchandising guidelines to present visually appealing displays.
- Mentored new sales associates to contribute to the store’s positive culture.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Communicated clear expectations and goals to each team member.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
- Worked with the management team to implement the proper division of responsibilities.
- Actively pursued personal learning and development opportunities.
- Strategically scheduled team members to maintain optimal staffing levels at all times.
- Answered customer telephone calls promptly and in an appropriate manner.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
Education
Didn't receive a degree as I have a semester to complete - Accounting/Agri Business
Chadron State College
Chadron, NESkills
- Customer-oriented
- Consistently meets sales goals
- Computer literate
- Upselling techniques
- Stocking
- Personable
- Employee relations
- Active listening skills
- Retail sales
- POS systems knowledge
- Merchandising
- Skilled problem solver
- Motivated team player
- Natural leader
- Opening and Closing Procedures
- Documentation and Reporting
- Flexible Schedule
- Bank and Safe Deposits
- Accurate Money Handling
- Friendly and Positive
- Outstanding Communication Skills
- Customer Service
- Strategic Thinker
- Cash Management
- Relationship Building and Management
- Mathematical Aptitude
- Team Building and Leadership
- Customer Relations
- Bank Deposit Procedures
- Customer Response
- Leadership Development
- Multitasking and Organization
- Conflict Resolution
- Attention to Detail
- Task Prioritization
Timeline
New Accounts Representative
Bank Of The San Juans
04.2024 - Current
Store Manager
Way Out West Trading Company
10.2023 - 03.2024
Store Manager
Murdoch's Ranch And Home Supply
05.2018 - 10.2023
Bookkeeper/Head Cashier/Assistant Manager
Murdochs Ranch & Home Supply
12.2013 - 04.2018
Didn't receive a degree as I have a semester to complete - Accounting/Agri Business
Chadron State College