Leeidi Jacquez
Odessa,TX
Summary
Knowledgeable bilingual and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
City of Odessa
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
ESTHETICIAN
LJ Beauty Co
03.2020 - 07.2023
- Maintained a clean work environment while adhering to safety regulations and sanitization standards
- Recommended and sold retail products to clients
- Utilized professional communication techniques to build relationships with clients and encourage return visits
- Applied makeup professionally as requested by customers for special occasions such as weddings or proms
- Ensured customer satisfaction by providing excellent service at all times
- Advised clients about colors and types of makeup and instructed them in makeup application techniques.
SPA ATTENDANT
Spa Foliage Hair Salon and Spa
05.2019 - 11.2019
- Provided excellent customer service to guests of spa, ensuring satisfaction with services received
- Maintained a clean and organized work environment, including restocking supplies and cleaning treatment rooms between appointments
- Adhered to strict sanitation guidelines outlined by the company's policies at all times
- Developed strong relationships with regular guests through personal attention and high-quality service delivery
- Greeted customers upon arrival and provided detailed information about the services offered at the spa.
LEAD KITCHEN SUPERVISOR
Restaurante Ke' Flauta
04.2017 - 05.2019
- Collaborated with front-of-house personnel to ensure efficient service flow during peak hours
- Implemented strategies to reduce waste and increase efficiency throughout the kitchen operations
- Maintained a safe and sanitary kitchen environment, adhering to food safety regulations and health codes
- Conducted monthly inventories of kitchen supplies; identified any discrepancies between actual stock levels and records
- Monitored inventory levels of food supplies; placed orders with vendors when necessary
- Inspected equipment for proper operation and cleanliness; performed regular maintenance as needed
- Evaluated condition and cleanliness of kitchen areas, delegating tasks to meet company standards
- Established standard operating procedures for various processes within the kitchen such as cleaning, sanitation, food preparation
- Resolved customer complaints regarding food service.
CUSTOMER SERVICE REPRESENTATIVE
Alorica
02.2018 - 12.2018
- Maintained a high level of professionalism when dealing with difficult customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Provided exceptional customer service to ensure customer satisfaction
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Developed positive relationships with customers through friendly interactions
- Responded to telephone inquiries and complaints following standard operating procedures
- Greeted customers by name and displayed a respectful attitude, helping develop rapport with customer base and build lasting relationships
- Addressed customers courteously using suitable methods and problem-solving skills.
Education
Esthetician Licence - Esthetician
Trucco Beauty Institute
El Paso, TX05.2020
High School Diploma -
Desert Pride Academy
Anthony, New Mexico05.2009
Skills
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Complaint Handling
- Microsoft Excel
- Customer satisfaction measurement
- Professional telephone demeanor
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Call Management
- Documentation
- Administrative Support
- Microsoft Office Suite
- Microsoft PowerPoint
- Data Collection
- Prioritization
- De-Escalation Techniques
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
City of Odessa
01.2024 - Current
ESTHETICIAN
LJ Beauty Co
03.2020 - 07.2023
SPA ATTENDANT
Spa Foliage Hair Salon and Spa
05.2019 - 11.2019
CUSTOMER SERVICE REPRESENTATIVE
Alorica
02.2018 - 12.2018
LEAD KITCHEN SUPERVISOR
Restaurante Ke' Flauta
04.2017 - 05.2019
Esthetician Licence - Esthetician
Trucco Beauty Institute
High School Diploma -
Desert Pride Academy
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