Leela Ralston
Summary
Detail-oriented, organized, and meticulous employee excelling in fast-paced environments while maintaining a calm demeanor. Enthusiastic and effective collaborator, valued as a team player ready to contribute to company success.
Confident in ability to learn, grow, and thrive in new work environments. Firm believer that caring is the first step towards achieving excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Animae
08.2021 - Current
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests' needs.
- Continuously updated knowledge on wine pairings, enabling expert recommendations for diverse clientele.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
Administrative Assistant
Building Cost Group
01.2022 - 01.2024
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Completed forms, reports, logs, and records to quickly handle all documentation for clients
Expeditor
Crack Shack
02.2019 - 03.2021
- Enhanced communication between departments to ensure seamless order management and fulfillment.
- Participated in continuous improvement initiatives, suggesting new strategies for improving overall operations.
- Improved order accuracy with thorough review of each dish before serving to customers.
Barista Manager
Son Of A Toast
03.2019 - 01.2020
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Handled and resolved customer issues and complaints with professionalism and tact
- Developed unique events and special promotions to drive sales.
Education
Bachelors - Business Major
San Diego Mesa College
San Diego, CA06-2026
Skills
- Time management abilities
- Food and beverage pairings
- Suggestive Selling
- Calm demeanor
- Point of sale operation
- Multitasking and organization
- Strong work ethic
Certification
- eFoodHandlers San Diego Certification
- RBS Certification
Timeline
Administrative Assistant
Building Cost Group
01.2022 - 01.2024
Server
Animae
08.2021 - Current
Barista Manager
Son Of A Toast
03.2019 - 01.2020
Expeditor
Crack Shack
02.2019 - 03.2021
Bachelors - Business Major
San Diego Mesa College
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