Leeomia Minnis
Fort Lauderdale,FL
Summary
Developed outstanding communication and organizational skills in a fast-paced, customer-focused environment. Skilled in managing schedules, handling inquiries, and providing top-notch service. Looking to transition into a new field where these transferable skills can contribute to team success and overall efficiency.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Wellview Care
Davie, FL
05.2024 - Current
- Assisted in patient intake processes, ensuring accurate data collection and verification.
- Coordinated appointments and follow-ups, enhancing patient scheduling efficiency.
- Managed electronic health records, maintaining confidentiality and compliance with regulations.
- Supported physicians during examinations and procedures, contributing to improved patient care.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Handled multi-line phone system, directing calls to appropriate departments promptly.
- Supported team by preparing meeting materials and maintaining calendar schedules for staff.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported company correspondence by drafting and distributing memos and emails.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
Security Officer
Allied Universal Security Services
Boca Raton, FL
02.2019 - 04.2024
- Monitored facility access, ensuring compliance with security protocols and procedures.
- Conducted routine patrols to detect and deter potential security breaches.
- Responded promptly to incidents, documenting events and actions taken in detail.
- Provided exceptional customer service while interacting with clients and visitors.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority.
Education
Medical Assistant -
FVI School of Nursing
Miramar, FLHigh School Diploma -
Carol City Highschool
Skills
- Patient scheduling
- HIPAA compliance
- Customer service
- Verbal and written communication
- Appointment scheduling
- Office administration
- File management
- Administrative support
- Organization skills
- Time management
- Telephone skills
- Data entry
Timeline
Medical Assistant
Wellview Care
05.2024 - Current
Security Officer
Allied Universal Security Services
02.2019 - 04.2024
Medical Assistant -
FVI School of Nursing
High School Diploma -
Carol City Highschool