Leesa Smith
Runaway Bay,TX
Summary
Experienced Data Entry Clerk with 2 years of success developing and maintaining databases. Certified in 10-key coupled with exceptional talents in creating organizational and filing systems. Resourceful and meticulous individual with reputation for improving office productivity. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Safelite Auto Glass
01.2024 - Current
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Maximized satisfaction by anticipating needs and consistently offering expert support
- Informed customers of promotions and special offers to increase sales
- Answered inbound calls to handle various concerns, set appointments and close sales
- Collaborated across departments to resolve customer-related issues
- Delivered fast and friendly service to handle questions and service complaints
- Documented, researched and resolved customer service issues
- Handled customer inquiries, payments and service requests
- Conducted outbound calls to follow up on previous purchases or provide additional support if necessary.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Data Entry Clerk
ESAB Welding & Cutting Products
01.2021 - Current
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data
- Reviewed existing information for accuracy and made necessary corrections
- Updated existing records with new or revised information as needed
- Shared incomplete and deficient data sets with supervisors for resolution
- Achieved daily production quotas through consistent workflow prioritization
- Minimized errors by contacting document owners to resolve questions, inconsistencies and missing data
- Developed customized reports using collected data for management review or decision-making purposes.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Sorted documents and maintained organized filing process.
Cold Calling Appointment Setter
Bella Dental Group
02.2021 - 04.2024
- Set appointments with salespeople and potential customers.
- Answered phone calls and answered questions from potential customers.
- Used CRM software to accurately track progress on appointment setting goals and analyze trends for continuous improvement.
Education
GED -
Belford High School
Humble, TX07.2010
Skills
- Certified in 10-Key
- Data Entry
- Appointment Scheduling
- Customer Service
- Live Chat Support
- Inbound And Outbound Calling
- Basic Computer Skills
- Problem-solving abilities
- Active Listening
- Critical Thinking
Middle Initial
L
References
References available upon request.
Timeline
Customer Service Representative
Safelite Auto Glass
01.2024 - Current
Cold Calling Appointment Setter
Bella Dental Group
02.2021 - 04.2024
Data Entry Clerk
ESAB Welding & Cutting Products
01.2021 - Current
GED -
Belford High School