Leeya Rollins
Manchester,NH
Summary
Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Inside Sales
Motion Industries
10.2022 - Current
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Investigated and resolved accounting, service and delivery concerns.
- Developed and updated databases to handle customer data.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Dining Room Manager
Manchester Country Club
04.2022 - 08.2022
- Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
- Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Fostered a culture of teamwork among staff members by regularly hosting meetings to discuss goals, challenges, and successes within the department.
- Coordinated with other departments such as banquets and catering to ensure seamless event execution.
- Streamlined operations by creating efficient schedules for all dining room staff members.
- Improved overall efficiency by implementing strategic seating plans to maximize table turnover rates.
Dining Room Manager
Copper Door
05.2018 - 04.2022
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Implemented training program for front of house staff to maintain high standards of customer service.
- Assisted in budget development for the dining room department by analyzing past trends and making informed projections for future needs.
- Conducted regular performance evaluations for staff members, identifying areas for growth and providing constructive feedback.
- Boosted employee morale and retention through effective communication and team-building activities.
- Streamlined operations by creating efficient schedules for all dining room staff members.
Education
High School Diploma -
Bedford High School
Bedford, NHSkills
- Data Entry Proficiency
- Customer Relationship Building
- Attention to detail
- Conflict resolution
- Microsoft Office proficiency
- Social media savvy
- Excellent communication
- Strong leadership
- Calm and Pleasant Demeanor
- Reliable and Responsible
References
References available upon request.
Timeline
Inside Sales
Motion Industries
10.2022 - Current
Dining Room Manager
Manchester Country Club
04.2022 - 08.2022
Dining Room Manager
Copper Door
05.2018 - 04.2022
High School Diploma -
Bedford High School