Deirdre Looney
Mobile,AL
Summary
Energetic Inside Sales Representative with an accomplished background in sales. Excellent record of managing customer expectations and resolving issues. Finding perfect products that best suit the customers needs, Focused and hardworking with good communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Inside Sales
American WeatherStar
05.2022 - Current
- Worked well in team setting, providing support and guidance when needed.
- Kept detailed records of daily activities through Salesforce database.
- Educated customers on benefits of roof coating products, American WeatherStar systems. In return resulted in informed decision making on contractors behalf.
- Proven ability to learn quickly, multitask, and adapt to changing situations.
- Created lasting relationships with contractors through effective communication, quick response to their needs, resulting in long-term loyalty and expanded client base.
- Stayed current on company offerings and roofing industry trends.
- Trained and mentored new hires in department. Created training processes, binders, and learning worksheet templates.
- Traveled to trade shows across country, to network and bring in new contractors.
Inbound Sales Agent
1-800-PACKRAT
02.2020 - 11.2021
- Educated customers on services provided, answering questions, and coming up with solutions to best fit their needs
- Provided exceptional customer experience, by going above and beyond
- Applied a variety of appropriate sales techniques to close sales.
- Effectively handled extremely high inbound call volume during peak season. Handling up to 100 incoming calls.
- Contributed to a positive work environment by sharing best practices with peers and actively participating in team meetings.
- Overcame objections using friendly, persuasive strategies, and offering approved discounted rates.
- Documented details of calls and customer interactions in CRM database.
- Worked with multiple means of communication in very fast-paced environment.
Sales Associate
Massage Envy
10.2019 - 01.2020
- Provide excellent customer experience for each client
- Educate and promote true value of total body care on new and expanding services to clients
- Promote benefits of wellness membership, to access lower rates and routine maintenance
- Support team goals and build excellent customer relationships.
Spa Coordinator/Receptionist
Lifetime Athletics
08.2018 - 10.2019
- Provide exceptional guest service
- Answer incoming calls and scheduling appointments specific to guests needs
- Filing paperwork and other office duties as needed
- Convert all questions into appointments.
- Maintained clean and organized spa environment, adhering to strict sanitation standards for safety of staff and guests.
- Worked closely with management to develop and execute long-term growth strategies for the spa, contributing to increased revenue and client retention.
- Developed strong relationships with clients, leading to repeat business and referrals.
Prestige Beauty Sales Advisor
Ulta Beauty
01.2018 - 09.2019
- Consistently exceeded daily and monthly sales goals
- Presented an image that reflected knowledge of prestigious beauty products
- Perform makeup applications, skincare analysis, and product demonstrations.
- Participated in ongoing training programs to stay current on industry trends, new products, and emerging techniques.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
Practice Marketing Representative
Fitchett Chiropractic
09.2017 - 01.2018
- Market the practice and services to local businesses, professionals and organizations by means of networking
- Conduct and set up lectures and screening events
- Reach out to local businesses to promote and encourage referral relationships.
Administrative Assistant
Pelican Auto Finance, LL
06.2015 - 01.2016
- Provide dealerships with solutions to ensure their loans are processed
- Perform data entry of client information, electronic filing and retrieval of documents
- Navigate between multiple databases quickly and accurately
- Maintained and updated existing customer file.
Education
No Degree - Criminal Justice, Psychology, Social Work
Cecil County College
Cecil County, MDHigh school diploma -
Avon Grove High School
West Grove, PA06.2010
Skills
- Upselling and Cross Selling
- Positive Customer Engagement
- Sales closing
- Email and Phone Etiquette
- Lead Generation
- Cold-calling
- Computer Proficiency and Microsoft Office
- Territory Management
- Data entry proficiency
- Database Management
Certification
- CPR Certification
- First Aid Certification
Personal Information
Willing To Relocate: Anywhere
Timeline
Inside Sales
American WeatherStar
05.2022 - Current
Inbound Sales Agent
1-800-PACKRAT
02.2020 - 11.2021
Sales Associate
Massage Envy
10.2019 - 01.2020
Spa Coordinator/Receptionist
Lifetime Athletics
08.2018 - 10.2019
Prestige Beauty Sales Advisor
Ulta Beauty
01.2018 - 09.2019
Practice Marketing Representative
Fitchett Chiropractic
09.2017 - 01.2018
Administrative Assistant
Pelican Auto Finance, LL
06.2015 - 01.2016
No Degree - Criminal Justice, Psychology, Social Work
Cecil County College
High school diploma -
Avon Grove High School
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