Lehrish Naqvi
Mount Prospect ,IL
Summary
Friendly and communicative, with natural aptitude for customer service and problem-solving. Familiar with essential customer service principles and proficient in handling inquiries and resolving issues efficiently. Committed to creating positive client experiences and fostering long-term customer relationships.
Overview
3
3
years of professional experience
Work History
Salesperson
Vector Group
Rolling Meadows, IL
06.2024 - 08.2024
- Developed relationships with clients for increased loyalty and repeat business.
- Expanded customer base through targeted prospecting and networking efforts.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Host
IHOP
Rosemont, IL
06.2021 - 05.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Answered phone calls to take orders, give information and document reservations.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Education
Associate Of Arts - General Studies
William Rainey Harper College
Palatine, ILSkills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Hindi
Full Professional
Timeline
Salesperson
Vector Group
06.2024 - 08.2024
Host
IHOP
06.2021 - 05.2023
Associate Of Arts - General Studies
William Rainey Harper College