Leia Hillier
Casa Grande,AZ
Summary
Achieved improved store efficiency and customer satisfaction through effective oversight of retail operations and employee training initiatives. Promoted from coordinator to supervisor in less than three months due to proactive leadership and engagement. Committed to pursuing additional certifications for professional growth and goal attainment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Onsite Supervisor
Staffmark Staffing Agency
Casa Grande, AZ
11.2025 - Current
- Directed daily operations to ensure adherence to safety and quality standards.
- Streamlined staffing schedules to enhance workforce efficiency and fulfill client requirements.
- Facilitated training and mentorship for new employees on operational procedures and best practices.
- Executed process improvements to optimize workflow efficiency and minimize downtime.
- Executed performance evaluations to enhance employee development and pinpoint training requirements.
- Optimized onsite operations by implementing innovative processes and organizational systems.
- Elevated client satisfaction by consistently delivering projects on time and fostering transparent communication throughout project lifecycle.
- Cultivated robust client relationships, driving repeat business and generating valuable referrals.
- Executed regular site inspections to uphold regulatory compliance and company standards.
- Oversaw daily onsite operations, ensuring high-quality workmanship and strict compliance with safety protocols.
- Managed payroll processes to guarantee timely compensation for all employees.
- Facilitated accommodations for talents to enhance workplace effectiveness.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Clerk/Warehouse Material Handler
Tractor Supply
Casa Grande, Arizona
06.2022 - Current
- Collaborated with team members to ensure store cleanliness and organization daily.
- Trained new clerks on store procedures and customer service standards consistently.
- Monitored sales floor for compliance with safety and operational standards continuously.
- Communicated with customers and employees to answer questions or explain information.
- Utilized computer software programs to create reports, labels, forms.
- Supported office clerical functions using word processing and other software, email and office machines.
- Entered data into computer systems accurately and efficiently.
Server/Host/Togo
Texas Roadhouse
Newark, Ohio
11.2018 - 06.2021
- Provided friendly and efficient service to guests in a high-paced environment.
- Took and processed customer orders accurately using the POS system.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Took orders from customers accurately and in a timely manner.
Education
Some College (No Degree) -
CENTRAL OHIO TECHINAL COLLEGE
Newark, OHHigh School Diploma -
Heath High School
Heath, OH06.2019
Certificate - Human Resources
Coursera
Skills
- Executed accurate data entry processes to ensure information integrity
- Assisted in daily retail operations to maintain store organization and cleanliness Supported team members in achieving sales goals through effective communication Contributed to inventory management by restocking shelves and organizing products
- Assisted in developing training materials for new employees Supported onboarding processes to enhance employee integration Facilitated training sessions to improve team skills
- Executed problem-solving strategies to identify and resolve operational challenges
- Facilitated clear communication among team members Assisted in drafting written materials for various projects Supported presentations to enhance understanding of key concepts
- Oversaw employee performance and task execution
- Assisted teams in utilizing Microsoft tools to enhance productivity Supported colleagues in troubleshooting software issues Contributed to training sessions on Microsoft applications
- Exhibited a polished and respectful demeanor in all professional interactions
- Demonstrated effective time management skills to enhance productivity and meet deadlines
- Utilized office software to assist team members in completing daily tasks efficiently Supported data entry and document preparation to enhance workflow Provided technical assistance to colleagues in navigating software applications
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Demonstrated flexibility and adaptability in dynamic work environments
Certification
- Talent acquisition
- Learning and Development
- Compensation and benefits
Timeline
Onsite Supervisor
Staffmark Staffing Agency
11.2025 - Current
Clerk/Warehouse Material Handler
Tractor Supply
06.2022 - Current
Server/Host/Togo
Texas Roadhouse
11.2018 - 06.2021
Some College (No Degree) -
CENTRAL OHIO TECHINAL COLLEGE
High School Diploma -
Heath High School
Certificate - Human Resources
Coursera