Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Leia Sandoval

Summary

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

6
6
years of professional experience

Work History

Sales Associate

Cloud Factory
12.2024 - Current
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained organized merchandise displays to attract customer attention and improve sales.
  • Processed transactions accurately using point-of-sale systems to ensure efficient checkouts.
  • Collaborated with team members to meet store goals and enhance overall performance.

Barista/Barista Trainer

Starbucks
02.2023 - 12.2024
  • Trained new baristas on beverage preparation and customer service protocols.
  • Engaged with and understand customers, including discovering and responding o customers needs through clear and pleasant communication
  • Prepared food and beverages to standard recipes or customized for customers including recipe changes such as temperature, quantity of ingredients, or substitution ingredients

Barista

Coffee Bar
01.2020 - 06.2022
  • Trained new baristas on beverage preparation and customer service standards.
  • Crafted specialty beverages and prepared food while also efficiently managing customer inquires and transactions
  • Ensured smooth daily operations by opening and closing, maintaining a clean and organized cafe, and maintaining inventory

Customer Service Representative

Naples Luxury Imports
06.2021 - 03.2022
  • Managed administrative tasks, including filing, faxing, and email correspondence
  • Answered phone calls, scheduled appointments, and processed payments while also addressing in-person customer inquiries
  • Resolved customer inquiries through various communication channels, enhancing overall satisfaction.

Education

South Fort Myers High School
Fort Myers, FL

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Relationship building

Languages

Spanish
Limited Working

Timeline

Sales Associate

Cloud Factory
12.2024 - Current

Barista/Barista Trainer

Starbucks
02.2023 - 12.2024

Customer Service Representative

Naples Luxury Imports
06.2021 - 03.2022

Barista

Coffee Bar
01.2020 - 06.2022

South Fort Myers High School

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Leia Sandoval